on 07-17-2024 06:52 AM
I've been a loyal customer for years, but since getting my new phone last month (that's when I noticed it, I don't know if that's the cause) I can not connect to the web anywhere within a mile of so of my house/town. I can't even get onto the 3 website to complain
on 08-16-2024 07:08 PM
I 100% agree. I recently moved to Three and now feel it is one of the worst decision i've made, with calls where I only hear every other word, resulting in a bad image when working..
on 08-07-2024 02:24 AM
Yes both my wife and myself are waiting to leave after this contract term. The service is almost unusable now. Got really bad over there last year. I'm going to try different networks by getting a pay as you go sims and trying them out. Three used to ge very good in my location. But not anymore. So glad there not aloud to sim lock the phones now.
on 08-05-2024 01:56 PM
I don't think complaining to Three makes much difference
And their chat helpline is just a meaningless jargon generator
on 08-03-2024 05:49 PM
Service is shocking, I have full signal ( according to my phone ) showing 4g+, max speed is 0.7mbps. I have moved to EE and so much better, constant speed and no throttled bandwidth, I only have my 3 sim in my work phone as i have stuff paid for already. I see the usual response below from the 3 team, nobody ever gives you a truthfull answer as to why it's always bad, you just get fobbed off with the usual waffle they hope will shut you up.
on 08-01-2024 07:53 PM
Today I had to travel 35 miles away from home, not far agreed but I had no idea where the village actually was. I always rely on my phone for google maps. I could get nothing, no maps, calls, texts, WhatsApp. It was only when I eventually returned home and picked up our wi fi that my phone came to life.
Seriously considering leaving 3.
on 08-02-2024 07:20 PM
Hello.
That's disappointing to hear, Rae.
Since you had the issue over such a large area, I think it's unlikely that it would have been a network related issue. When an area is impacted by issues, it's often because a mast has an issue, or something like that. Travelling back 35 miles, you likely passed within range of a hundred masts or more, and it would be unlikely that they all have the same issue.
There are a few things that could be causing the issue. The first that comes to mind is allowances, does the plan have data allowance left? The next is settings, is mobile data enabled? Then there's the mobile network settings, are those configured correctly? If you're unsure, it might be worth heading into the reset option in the phones settings and choosing Network Settings Reset. This will ensure the settings are configured back to default.
Hopefully one of those things give you the answer. If not, you might have a hardware issue with your SIM or the Handset, and that can be a bit more troublesome.
Pete.
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on 07-29-2024 08:06 AM
Same here. Absolutely poor network in and around where I live, at my work or wherever I go. It used to be good but it is probably the worst network now. Time to leave 3?
on 07-24-2024 05:16 PM
Same here, it has got steadily worse over the years and now I can more often than not load internet content. I have been with them for about 20 years but it has got so bad that now I must leave. When you can only get WiFi calling in your own lounge in a new build house in a big town then it’s not fit for purpose.
on 07-20-2024 01:14 PM
There are occasional network issues, but my overall experience with Three is better than with EE, Vodafone or O2
