Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data

Pls I need help I brought this line in a store today I recharge 60pounds I did datav15pounds still I can't use it pls look into it this is the number 07*********

Transfer e-sim

I currently have an iPhone 12 with a 3 esim. I’m getting an iPhone 14 on Friday (bought directly from Apple). How do I transfer my esim to the new device?

MTU for XBOX live mutliplayer gaming on 5g home broadband

I am struggling to get my Xbox to work on Xbox live. Doing some googling it seems that the MTU is too low, it is 1360 and should be about 1385 to be able to work properly. I have rung three who seem to have no knowledge of what an MTU is and have sen...

No 4G or 5G signal?

So here is my problem. Wednesday 4G signal went from 4-5 bars to either 0 or 1 bar, unable to make any calls, use data etc. There is full 3G but my iPhone will not allow me to switch to 3g, and because the phone detects enough 4G signal to display...

iPhone 14 eSim

Apple have announced the new iPhone 14 phones, and the U.S. models are eSim only.I wonder how long UK and European models will have a SIM card?

Speed cut down

Network is going to be crap, internet spet les then 5kb/s with straing 4g+ its fake. Phone lte. Lte +, sims swam swap, phones, is same problem for lots friends, traveled day by day different place aroud uk . Almoust without speed. Its not possible ...

Update on Network Repairs in Enfield London?

Hi. It's been a few months now and there are still ongoing upgrades/repairs to the network infrastructure in the Enfield Borough of London. Is there a time scale when we can expect this work to be completed and full functionality restored? Thanks

Best solution Pixel 6a

Will Wifi-Calling and 4g Calling both work on the pixel 6a if bought from Argos?

Credit card payment

Hello, I live in the US and I purchased a pay-as-you-go card online for making calls and for using data while in the UK. When I was trying to purchase a top-up from my phone, it asked me to enter my postal code and it doesn't work. It says that there...

Cannot access my data in europe

My husband and I are travelling in Germany. He has been here for 2 months and all of a sudden he cannot access his mobile data. He is being asked to sign into a network and then receives a notification that he has used up his data even though on t...