Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Cull]

same here from the same time as yourself 1 pm today I’m in Liverpool area they’re telling me it’s due to work being carried out although my wife’s on three as well and she’s got no problem making or receiving calls 

[Kit83]

Mines been the same Wolverhampton

[Sof1]

Same here in South West London....

[Yasar007]

Same here I tried contacting three chat bot said line is closed at 6pm but opening time was 8am to 10pm

[Jordanami92]

I can’t make any calls either! Only via WhatsApp! I’m in Leeds! 

[Therealbayo]

Same problem here, North Yorkshire 

[Jp93]

Can't make or recieve any calls at, only WhatsApp calls work

[Cazzy]

Yes IV had same problems all day and have been noticing the calls dropping out when your on a call. I think every Three customer is suffering this disgraceful service 

[Mmp]

Same here. London

[Gemloelto]

Happening to me,  Bradford