Calling issue 23/01/2025 [UPDATED]

DanniD · Thursday

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.

Thanks,
Danni

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Cerin · Thursday

Same, can’t even speak to them about it.

terrible3 · Thursday

same for me

totally unacceptable

Saints · Thursday

Same to me in both phones 1 on three and the another on id mobile which is also three

Damon1 · Thursday

Been trying to make calls for the last few hours and the network is down.. Able to get online and WhatsApp but unable to make normal calls.. Is the network down? Tried to call three on 333 but it won't connect..

carol25 · Thursday

Yes I have had problems too

Natalie7 · Thursday

Im the same havent been able to call out since 2pm today

Rymo77 · Thursday

Same problem here in suffolk

ZoeB13 · Thursday

I am also having this issue! Showing that I have signal and 4G, WhatsApp and other apps working fine just not allowing calls in or out, what’s app calls are fine.

my husband tried calling me, it rings on his end but nothing comes through.

has anyone had any reply from three?

carol25 · Thursday

Had no help from three atall cannot even call free number

Natalie7 · Thursday

Havent had any reply from Three