Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Kaz99]

I have had the same problem, all the family has three and none of us can call three, no one seems to have any idea what the problem is,  and three hasn't even had the decency to contact customers and tell us why or even apologies,not good enough, we have tried everything but nothing seems to work, 😕 

[Alfanso]

Disgusting 3 am a carer need the phone for night shift call D/N for patients terrible

[Groot1]

I have the same issue in Luton.

[Cosmic_whip]

Same here in Essex. I don’t hear a ring or get a call from anyone 

[darisis]

I am in South East London, and the same here. Cannot receive nor make calls. Not even to 3 Network!!!!! I have been trying all afternoon.

[KLSmsnsell]

I’m in Newport south wales can not make or receive calls been like that all day 

[Natijan]

I'm in Staffordshire and I haven't been able to since this afternoon. 2pm ish. 

[Mike6]

Same in West Sussex, no incoming or outgoing calls. started before 5pm today

[Unknown18]

What’s going on can’t call out or receive calls 

[Kiki1979]

What’s the solution? Has anyone figured it out or we just wait until Three fix the issue as it seems like a network problem