Can’t receive calls and texts but can make outgoing ones.

[Kiymadeit]

I’ve been unable to receive texts and calls for the better part of 3 months, but I can make outgoing ones. Have raised this issue with 3 about 7 times now, I’ve called support, used live chat, posted on the forum, and contacted support via email. I either get ignored, or receive no update. 

Last thing I was told was that it is a port in issue and they’ll get it resolved asap and contact me via email within a few days. That was in late November and I haven’t received a single email updating me on anything. Seem to have no problem contacting me regarding payment for a service I’m not even receiving but god forbid they even respond when you have a major issue. I’ve been with multiple providers before but this has to be the absolute worst customer service I’ve ever received

[SB_HK]

I am also having similar issues, there must be an error on their side. I raised a complaint and they called me back pretty quick but no actual solution. I have ordered another sim to see if that works.

[JonathanB]

Hi @SB_HK,

I'm sorry to hear this, how long have you been having this issue, did you port over to Three from another network provider?

Thanks,
Jonathan

[Kiymadeit]

I have been experiencing the issue since late October and I ported over from Vodafone 

[SB_HK]

Hi, if the number was ever with Vectone this is the issue. Apparently they have stopped operating. And the advice is change numbers. So I have decided to change it. I need calls coming inm

[Kiymadeit]

New sim didn’t work for me still having the same issue. Hope it works for you 

[JonathanB]

Hi @Kiymadeit,

It looks like when you posted on the community before, my colleague JohnM directed you to a support team by PM, did you manage to get in touch with them? Has this been an issue since porting the number over from another provider?

Thanks,
Jonathan

[Kiymadeit]

I reached out to support via the link provided by your colleague and was told I’d get a follow up within 2 days and was assured that the issue would be fixed. That was in late November I received no such follow up. That was the third time I had contacted support and been promised a follow up by email and never received it.

[kfhughes1979]

I am having the same issue. Number ported from Lyca and I am now unable to receive calls and texts. I can call out.

Would you be able to PM me with support team details please?

[SB_HK]

Hi, if the number was ever with Vectone this is the issue. Apparently they have stopped operating. And the advice is change numbers. So I have decided to change it. I need calls coming in