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Cannot access my data in europe

Sladey13
Fledgling

on ‎09-03-2022 11:45 AM

on ‎09-03-2022 11:45 AM

My husband and I are travelling in Germany.  He has been here for 2 months and all of a sudden he cannot access his mobile data.   He is being asked to sign into a network and then receives a notification that he has used up his data even though on the 3 app it says he still has over 9gb remaining.  Can anyone help? 

Posting this on his behalf as he has no access to his data.

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JonathanB
Community Moderator
Community Moderator

on ‎09-05-2022 11:05 AM

on ‎09-05-2022 11:05 AM

Hi Sladey13,

Welcome to the Three Community.

I'm sorry to hear that your husband is having issues using data. It sounds like he may have reached the fair use policy for our Go Roam services. Roaming is only permitted for 2 months in a rolling 12 month period. Has he received any messages to advise of a suspension of roaming services?

JonathanB


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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