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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 13337 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 4314 Views
  • 2 replies
  • 3 likes

No calls in or out

Phone still isn’t accepting calls or letting me call out,since last Friday an afternoon.cant speak to anyone at 3 as call won’t go through! 

Mobile data

hi , no data for two days now, my wife is on three and has no issue

Coughers by • Fledgling
  • 173 Views
  • 2 replies
  • 0 likes

Roaming not working

Hello any help pls…… I bought data roaming to Europe, France. I got to France and the roaming is not activated. I can’t use my roaming 

Ousu80 by • Fledgling
  • 194 Views
  • 1 replies
  • 0 likes

Phone not receiving or making calls

Since Saturday (3 days ago) my phone (new in nov) isn’t receiving or making calls. Been to Apple Store and phone is all ok. I know there has been a problem over last few days but I go away on Thursday and need this phone working. Help please 

Susan48 by • Fledgling
  • 282 Views
  • 3 replies
  • 0 likes

Loss of signal Northern Ireland

No signal since Thursday. No word on when signal will return. Common one day a week scenario that usually occurs. Think it’s time to leave! 

Can’t make calls

Still can’t make or receive calls been going on for days now what is going on ! 

Emails

Why cant I send emails when only on 3 network. Works fine when at home using WiFi feom virgin. Find it a nuisance as I travel away from home quite a lot. I recievebemails ok 

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