Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Voicemail kicking in

Hi, how do I shorten time before voicemail kicks in, it takes long currently

Over two weeks to complete porting

I have ask three to port my company number over to the new contract on the 11th of March. It has now been 15 days. I have multiple different explanations why the port was not successful. The first customer service operator told me that my number is c...

Best solution Problems receiving texts/calls.

Hi,I recently swapped from O2 to Three PAYG. Yesterday was the day of my number being forwarded. I can see that it has been forwarded (Checked the number) and I can make calls outbound. (My O2 sim disconnected yesterday).But i cannot receive any text...

Replacement SIM problem

Bit of a saga this one and I'm losing patience with Three customer service...I reported my phone lost on the 20th March and my SIM was deactivated, plus the handset was blacklisted. Thankfully the phone was found and returned to me on the 21st, and I...

5G in St Andrews Fife

When will St Andrews Fife be upgraded to 5G?

Best solution Coverage in TF1 1AA

There is a problem with the network in the TF1 1AA area, any idea when it will be fixed?

Websites taking a long time to load

There seems to be some DNS issues (as usual). Some websites take forever to load or require me to quit and restart my browser for them to load. I have tried deleting all cached files and history. This is a regular occurrence for three. I believe it t...

Sim activate

I order a replace sim and it's not working.it took already 3 days to come

Payment issue?

I have recently missed a payment on my bill at the start of this month of £87. Therefore, I went to go onto the three app to solve this payment, it told me I had to re-register my account as they were upgrading the app. I had tried this at least 100 ...

Tike for rings to voicemail

Hi just wanted to change my phone ring time before diverting to voicemail from 30s to 15, saw some 'codes' that can be dialled in to set this up but had no luck with those and saw on some other posts it has to be done my 3. Just called customer servi...