Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32585 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11399 Views
  • 2 replies
  • 4 likes

I cant use Vodafone (MOCN) network

So, I'm on a Three business contract and I received the message that the Vodafone MOCN network is ready to use near me, However... I checked and this wasn't the case so I asked a colleague who was using a Three personal account to see if his was work...

Best solution E sim convert

Is there an issue as everytime I try convert my sim to e sim, it says error 300 and network is doing maintenance.

Best solution Not Receiving SMS Texts After Porting

@JonathanB - sorry to @ you directly but you seem to be in the know on lots of things!I ported my number from O2 on Monday 3rd November and I am unable to receive SMS from outside of three. I can send SMS and I can make AND receive calls but can't re...

Iguigy by Fledgling
  • 791 Views
  • 9 replies
  • 0 likes

Best solution Withholding valuable information from customers

Mobile phone Networks were contacting their customers informing them they can make free calls to their relatives and love ones after the storm Melissa disaster in Jamaica and Cuba. But not Three, I received no message to inform me that calls are free...

Carole by Fledgling
  • 226 Views
  • 1 replies
  • 0 likes

WiFi calling not working

I’ve realised tonight I am unable to call out, receive calls or texts via WiFi. I last used it a few weeks ago and it worked fine. I have no mobile data signal where I am so I need the WiFi calling for emergencies. I have checked the network provider...

Best solution What does the 3-day roaming pass mean?

I’ve just got to France and I’m wondering wether it’s worth buying the 3-day roaming pass but not sure what it exactly is.I know I have an allowance of 12GB of data but is this daily whilst I’m here? And how does that work with the 3-day pass? And ho...

rjb_12 by Fledgling
  • 340 Views
  • 1 replies
  • 0 likes

Don’t bother reporting anything

I reported via chat on Friday to a mast location point where the control cabinet had been forced open, 3 chats, 2 333 calls, direct messages to “the community” over the last 72 hours and still the cabinet is open to the elements and possible electroc...

Best solution Anyone from Glasgow have a network problem with signals keep going off

Been having network issues about a week now my phone signal keeps going off and come back can’t make calls or text messages and internet connection very poorly lots  too phone the customer Service  6 times but saying doing working in my area right no...

Pamela79 by Regular
  • 1132 Views
  • 14 replies
  • 0 likes

Go Roam

Can you activate my 3 days Go Roam for Eu

Rai by Fledgling
  • 366 Views
  • 2 replies
  • 0 likes