Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Ms Y Kohn

Hi,i attempt to make a call however my phone keeps on saying that my spend cap has been reached however my spend cap is unlimited.How can i ensure my sim automatically works?i have called three multiple times to no avail.There doesnt seem to be an ac...

Data roaming suddenly not working Thailand

Been in Thailand for 10 days and data roaming has been working fine, I bought ATW extra 14 day pass and have a few days left on it it shows in my account, also purchased a extra 7 day pass, data roaming has been working perfect for 10 day except toda...

Wifi calling turned on but not working

I have just switched my number to 3, when I got the SIM last week I put it in and WiFi calling was automatically switched on and showing in the status bar. I've just switched number from my old provider today, put the 3 SIM back in and WiFi calling i...

Calling UK Mobile from UK to Canada.

If I use my phone to call a UK mobile which is in Canada will I be charged extra or will I be charged normal ( free ) as if I was calling a UK number in the UK.

Best solution Using addon but not coming off credit balance first.

Hi all, I have got a addon activated but it’s now using this addon and I still have credit balance of nearly ten pounds.The balance should reduce first but data is coming off my addon allowance. Is this right or should I contact 3. Ta

Extremely slow 4/5g phone data

Anyone know why threes 4&5G network is super slow? Im paying alot for unlimited data and I can't even seem to watch a 30 second clip without it constantly buffering it's getting that annoying I'm wanting to cancel out my contract and go with someone ...

Can't make calls

I struggle to make basic phone calls. Often when I am at home. Calls either cut out completely, person on the other end can't hear me, or the call can't even go through (just hangs up).Wi-Fi calling doesn't work. I believe this is something to do wit...

Need new sim card

Hello can I get new sim please my one is damaged. Thanks

Unusable Mobile & Broadband!

This is FYI, so informed decisions can be made.It isn't the first time I've posted about this, but nothing has changed, in fact things seem to have gotten worse. I've ran upload / download speed tests and they both come back as VERY low. (.... before...

Documents

I need some documents like proof of purchase and proof of barring from three