Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No phone signal most mornings the last week

Have had very bad it non existent mobile phone signal for the last week in Letchmore Heath area, near Watford, Herts.Spoke with three..... engineering works but not in the websiteAny advice or tube to leave?I have been with 3 for many, many years

Best solution Data

Hi I’ve just come back from holiday and my data is not working my calls and text are fine and my data allowance has just reset but my data isn’t working

Help! How do I achieve acceptable broadband speeds?

Please help! I have an NR5103E V2 router which I have placed on the windowsill in our lounge away from any other electrical devices as per Three’s setup recommendations. However I am only receiving either ‘poor’ or ‘fair’ signal at best according to ...

SIM

After 3G was switched off in our area without notification, my husband wasted hours to find out why his phone wouldn't work, finally he was told to replace his old phone with a 4G compatible one which he did, only to find he is unable to make call...

3 blue dots when trying to log in

Cannot log in to account either in app or on line just get 3 blue dots circling around

Can’t send SMS

Hi, since this afternoon I have been unable to send SMS texts from my iPhone. I’m still able to send iMessages but I have multiple contacts who don’t have iPhones and all my SMS texts are failing to send. Could someone assist me with sorting this out...

Using data when connected to Wifi

Hi All,I recently joined Three from Sky mobile and every day at 11:23 and 23:23 high levels of data are being used. Each time I'm connected to Wi-Fi so I'm not sure what's going on. I've had an argument with Three and they say it's nothing wrong at t...

HELLO???

You people are utterly useless. I have UNLIMITED TEXTS AND CALLS AS PART OF MY PLAN AND I HAVE NOT BEEN ABLE TO CALL OR TEXT ANYONE SINCE YESTERDAY YOU USELESS PEOPLE LEFT ME STRANDED IN THE MIDDLE OF THE MIDDLE OF THE NIGHT!!!!! I PURCHASED AN UNLI...

Trade in no payment received - scam?

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palm...

Best solution Dead Signal

For the last month, I've had the worst signal—crackling voices, dropped calls, and a real struggle getting my OTPs. Now, my signal has completely disappeared. It's dead! I've already missed two appointments today, and I think I deserve compensation f...