Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15237 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5637 Views
  • 2 replies
  • 3 likes

Best solution Three and Vodafone

I have read online that the Vodafone and Three merger will be completed in the first half of 2025.What would happen once the merger is complete? Will it be one company? Will we be able to use each others masts? Will we get merged features like having...

Anonymous by Not applicable
  • 572 Views
  • 5 replies
  • 0 likes

Best solution porting issue

Himy number was due to port in to three (payg sim) from lebara today, however it has not happenedmy lebara sim is fully active and receiving calls and texts to the number I am trying to keepmy three online account shows the number i want to keep. and...

4G but no data

Hey - anyone got full 4G but no data/apps??works fine on wifi and tethering so not the device

Bingo147 by Fledgling
  • 136 Views
  • 1 replies
  • 0 likes

Issues Receiving Codes After Porting to Three from Lycamobile

I am writing regarding an ongoing issue I have encountered since porting my number from Lycamobile to Three. I have not been receiving the necessary codes (such as verification codes or other essential service-related codes) after the porting process...

Arsalan by Fledgling
  • 267 Views
  • 3 replies
  • 0 likes

Best solution Unable to recieve calls apart from 3 network

I've had the same number for around 15 years no problem, as of this morning I am unable to recieve any updates calls from other networks and landlines, after 3 hours on chat, a visit to the three store and on call to another person they've now said t...

Nicola1 by Regular
  • 428 Views
  • 7 replies
  • 0 likes

Using phone in USA

Hi I’m new to the community so this might be answered somewhere in here, im also useless with phones and technology I’m going on a cruise soon , starting in Miami, then Caribbean islands, and 3 stops in Mexico, what will I need to be able to use my ...

Gary123 by Fledgling
  • 142 Views
  • 1 replies
  • 0 likes

Problem roaming in Vietnam

I just arrived in Vietnam and have two sim cards in my iPhone.  My eSim is able to connect to local vietnam cell networks with no difficulty.  But my Three sim card only connected to the local cell network in the area around the airport.  The Three s...

wes345 by Fledgling
  • 370 Views
  • 5 replies
  • 0 likes