Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 37181 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 13016 Views
  • 2 replies
  • 5 likes

why did it close

Hello, why did my network connection go out? I can't make calls or receive SMS. I've been in Turkey for a long time, but I only made a deposit last week.

Best solution Data

hi, ive just got a message saying ive used. 100% of my monthly data allowance . my calls and messages are working but i currently dont have wifi set yet as i have just moved in. i really need data so i can use the internet and other apps. please help...

iram by Fledgling
  • 240 Views
  • 1 replies
  • 0 likes

pairing plan for samsung watch 7 with honor 7 lite phone

as the title, i have the honor magic 7 lite phone, a samsung watch 7, trying to pair the watch with a pairing plan, technical team are saying not possible, i require a samsung phone for samsung watch to be on a pairing plan,any one managed to get a p...

Best solution PAYG sim can make but not receive calls

I have two PAYG sims. At some stage one of them has lost the ability to receive calls but can still make them, I don't know exactly when as I don't get many calls to that number. The other sim continues to function normally and both sims can send and...

Mike_B by Fledgling
  • 472 Views
  • 2 replies
  • 0 likes

Best solution H

Hi I just got question  my contract is end soon I’m 5 years with 3 phone broadband tablet and another sim , but need upgrade my phone , but think is hot for some point really bad credit score .. this will not allow me to do upgrade or is chance will ...

Kucu by Fledgling
  • 286 Views
  • 2 replies
  • 0 likes

Three pay as you go

My network has been terrible this whole past month I’ve topped up twice on one month I’m disabled and don’t work and can’t top up but feel like I was kind of robbed as my network hardly loaded all of December and I struggle to find a number to speak ...

Jadielou by Fledgling
  • 391 Views
  • 2 replies
  • 0 likes