Continued network problems in SL postcode

[Deckard]

For the last few days the network has been glacially slow. We have 3 Three 5G routers on different SIMs and a 5G phone SIM. All have the same issue - speed is ridiculously slow. The system status shows an issue in our area but beyond that no real estimate of when it'll be fixed; it's not changed for over 2 days now. Just ditched EE for Three so not impressed with the lack of a solution to this - Has made working from home over the past few days unbearable (we use a lot of large files). Didn't help that our son is also moaning that he can't play Fortnite on the PS5 he just got for Xmas because it's so slow....

Anyone have a clue as to when this will be sorted? We've got to get some work done....

[JonathanB]

Hi @Deckard,

Sorry to hear the speeds have been letting you down recently.

We'll need some more info to check into the area, but it's best not to share this on a public forum. if you send me a PM from my profile page: @JonathanB and let me know the affected postcode then I can take a closer look.

You can also DM ThreeUKSupport on X and they'll be able to perform similar checks, or to find other options to call or chat contact us here.

Thanks,
Jonathan