Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

RCC states in 5g

Can anyone please explain what "RCC state in error". I believe this can cause volte and WiFi calling to not work. I have Google the issue after having issues with 4g calling.You can see this by dialing * * 4636 * * and looking in 5g debug info. Also ...

Roaming in USA, can't receive calls

I've been in the USA for 2 weeks, roaming on T-mobile. I can make calls back to the UK, receive texts and use data. I can't receive calls or send texts. I have a Pixel 6a, unlocked from the manufacturer and a pay monthly customer. Fully up to date on...

About Calls

My account shows calls are unlimited.But when I call, it says I need to charge account balance, because it’s too low.So I changed it a little, and try to call. But While I’m calling, the device stop to connect and say the same thing above. My device ...

Best solution No signal since Sunday

When I check the network status for my postcode, I get a vague and unhelpful message. "We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual."...

4g LTE calling

Can all users here please help. I have a sim free Moto g62 5g. When making a call the phone stays on 5g BUT the internet becomes dial up speeds lol. Further investigation reveals that 4g LTE super voice is not working. HALF my research says you have ...

Best solution I have an old HTC Explorer - WiFi Calling

I have an old HTC Explorer and due to lack of normal signal strength looked into WiFi calling as I have a network etc.BUT I cannot find anything labelled WiFi Calling - can the HTC Explorer use this function - if so HOW?

No signal at all due to phone mast repair

I have has no signal due to EE repairing their phone mast in the local area SN9 since mid September however according to the coverage checker I should have full coverage. I can only get a signal when connected to WiFi. Is it possible to change which ...

Trying to switch my plan on my contract

I just joined the three network, I got the sim from a three store at Middlesbrough apparently the contract I signed up for wasn’t what I wanted. On getting home , when going through the contact it was 12pounds for 6month then 24pounds from 7th month...

calling from uk to my phone while I am abroad

Good Morning I am currently in Saudi Arabia and I am using my three mobile there. The thing is someone from the uk tried to contact me whilst I am there but they couldn't reach me. the thing is it is for a job interview and I have to do the telephon...

Voicemail not working

Hi.I’ve been having a problem with my voicemail for over a week now, every time I try to access it I get the following message “your voicemail has been restricted, please call customer services”I’ve spoken to numerous people several times a day for o...