Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32264 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11330 Views
  • 2 replies
  • 4 likes

Best solution How do I top

Need to do online top up 

Cameron1 by Fledgling
  • 1493 Views
  • 1 replies
  • 0 likes

No data connection for days

I haven't had a data connection for days! I have tried the SIM in 2 different devices, same issue. I have someone in the area on three and reported the same issue. When is this going to be rectified?? You pay so much money for a month of service and ...

Cjtonx by Fledgling
  • 1341 Views
  • 1 replies
  • 1 likes

Constant slow dpeeds and buffering

Hi! I'm at my wit's end with this is ce been with you 5 years and can't work out why for last week I'm getting 5 -10mbmb allweek..I've tried 4 different android boxes 4 different hotspots and a router and no difference same on all ..I've tried 2.4 GH...

Dave1309 by Fledgling
  • 1174 Views
  • 1 replies
  • 0 likes

eSim

Hi, I spoke with livechat and asked them to convert me to an esim, they disabled my physical sim and tried to send me an email with the qr code, but the code never came, we changed my email address (I verified the email and it was properly changed) a...

ryze by Fledgling
  • 1508 Views
  • 1 replies
  • 0 likes

esim

Hi all, Please I got a new sim ,how do I activate it as an e-sim on my iPhone 15? Thank you

Paygo queries

Does anyone know how long it takes before you can start using data after buying a data pack? Usually I can call and text straight away, but can't access anything online for a few hours.Also is anyone else having issues getting the adult content block...

Mobile Data

For the past month i have been having issues with my mobile data, it randomly stops working and randomly comes back on. The issue used to be every couple days which was bearable, now this has gotten to a point where it does not work at all.I turned m...

FreddyF by Fledgling
  • 1958 Views
  • 2 replies
  • 1 likes

Personal Hotspot

Hi, Ive been using my hotspot as my tether network, but today it isnt working. I tried resetting my network settings, reset my phone. Replug SIM nothing works. I tried flushing DNS on my pc too. Any troubleshoots?

Student Saver SIM - being told 'unlimited' data has expired.

I have a 10 month student saver sim which I pretty much rely on and the data has been off for a couple of days now. Just had a web chat (finally) and being told the "unlimited" data has expired and that there's no allowances on that account.It was ac...

GmanX by Active
  • 4507 Views
  • 7 replies
  • 0 likes

Unknown Contact and VoLTe

It is a shame.  I have been with Three (SIM only monthly contract) for 20+ years but it appears that I will have to leave.There is a sad lack of support for VoLTe which means that, when on 4G, every call that comes in give and Unknown Caller (Contact...

Theo by Fledgling
  • 1944 Views
  • 2 replies
  • 1 likes