I cannot use my phone abroad

[Kevlar139]

I have an iPhone 13 and cannot use it in Canary Islands. I have a pay monthly plan but cannot get anything!  Data roaming is turned on. Do I need anything else? Cannot get through on app or telephone or live chat 😬

[JonathanB]

Hi Ayshea,

Welcome to the Three Community.

That's a really strange issue. I would check to make sure you're dialling is in international format in your contacts. To call the UK you need to replace the 0 with +44, for example a UK mobile would be +447.

Let me know if that helps.

JonathanB

[JonathanB]

Hi Kevlar139,

Welcome the the Three Community.

I suspect this may be an issue on the account, usually switching data roaming on is all you have to do. It could be that a spend limit is interfering, or that roaming isn't active. Or it could be an issue with the local network over there. I'm sending you a PM so we can get you in touch with the right people to help.

JonathanB

[Mollyparker]

Hi I’m also having the same issue, I tried to speak to an operator but it said none available. Please help - not having a phone abroad is a nightmare. I tried to check my spend cap and I couldn’t, I don’t think the apps working 

[JonathanB]

Hi Mollyparker,

Welcome to the Three Community.

I hope you managed to get this working over the weekend, but just in case I'm sending you a PM with more guidance.

JonathanB