12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
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on 12-01-2023 05:54 PM
Network down Google it
on 12-01-2023 02:33 PM
my router isnt working just has a red light+one white, ive tried restarting it but same.. tried live chat but no operators available
on 12-01-2023 06:05 PM
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
on 12-01-2023 04:12 PM
Put sim in new iPhone 11 but I am not receiving calls. I can call out. Anybody had this before?
on 12-01-2023 05:54 PM
Network issues today!
on 12-02-2023 09:11 AM
Jonathan, if we could successfully access customer support, we wouldn't need to resort to posting on the community page. What insights can Three gather from these complaints to enhance their services?
on 12-01-2023 07:01 PM
Why is Wificalling not working during this current serious network outage?
on 12-01-2023 06:08 PM
Phone is showing no service, cannot ring from my iphone, called from the landline and got a continual engaged tone. Come on Three why cannot someone send a text/WhatsApp/Tweet to update us or have you all gone home for the weekend. Shabby customer services.
on 12-01-2023 06:05 PM
I left EE for a cheaper contract to end up here where I might as well not have a contract anyways ? With two kids and having no signal the whole day - with one at school and living without any clue if something happens.. now the whole afternoon again with no signal.. on top of that we have a three broadband which is actually finishing soon but already got a new one with EE and thank god we did.. because otherwise I wouldn’t even be able to type this right now lol. What a joke.
on 12-01-2023 06:34 PM
You get what you pay for and I left ee due to poor network performance and lousy customer service. When I joined 3 the service was worse than I expected but it has improved to be better than Vodafone and is more consistent than ee.
