Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[Cheemo123]

The worst part is, a lot of business are going online too. No cash. Whole idea of having a mobile is being mobile. If the network isn't working. You can't be mobile. Half of the stuff you would like to do, you cant, because everything is now online. They apologize for inconvenience, why don't they start reducing our bill end of month for this inconvenience. Compensation of the whole inconvenience. Pay for a service that doesn't even work. 

[3isaripoff]

It's a legalised scam - I can't wait until my contract with 3 is up!

[threeCust120938]

Restored at approx 18:25