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Network Issues 09/02
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02-12-2024 09:39 AM - edited 02-12-2024 02:25 PM
Hi Everyone,
Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.
We'll be merging any posts regarding this onto this thread.
Thanks,
Jonathan
Update 12/02 11:40
Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.
This issue is impacting our customer service channels, so please check our social feeds for the latest updates.
We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
Update 12/02 1420
Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 02-09-2024 08:25 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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on 02-09-2024 06:40 PM
I have managed to find this forum via Three's 'X' (formerly Twitter) feed. The feed itself appears silent about any problems. No mention of it on their support pages (https://www.three.co.uk/support/contact-us), their Facebook page says to contact them on the app or website, the app chat doesn't work, the website chat doesn't work, the '333' number doesn't work, the other contact numbers don't work either, the sales number doesn't work ... and I don't have data on my phone! Didn't realise until I left a WiFi area and tried to stream something.
Down Detector (https://downdetector.co.uk/status/3/) is showing a large outage nudging 3000 complaints per hour. And in all of this we are left shouting into the void, hoping that 3 isn't suffering a cyber attack or something, and in an information vacuum caused by nobody from 3 giving us an update. What's going on???
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on 02-09-2024 06:49 PM
We have had this issue before and a moderator did post but could not give details. Don't expect too much from 3 until the issue hits the news websites.
Don't forget the network status checker.
https://www.three.co.uk/support/network-and-coverage/network-support
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on 02-09-2024 06:56 PM
Coverage checker for my area: "Our systems haven't reported any network problems." There is a generic message at the top of that page saying "We are aware of an issue with the network. Our engineers are working hard to fix it. Please accept our apologies for any inconvenience caused.", which is pretty generic and anodyne. Would they even admit if they had had a cyber attack?
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on 02-09-2024 07:12 PM
Just posted, similar issue. It started with text messages to my phone. Worryingly I have noticed that the dd on my account has altered so I have just contacted my bank
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on 02-09-2024 08:24 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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on 02-09-2024 06:24 PM
Hi my internet is not working
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02-09-2024 06:51 PM - edited 02-09-2024 06:52 PM
Please check the network status checker
https://www.three.co.uk/support/network-and-coverage/network-support.
The info you have given is insufficient to give further help. Is the issue phone or broadband related? If it's your phone is data turned on?
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on 02-09-2024 08:25 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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on 02-09-2024 05:36 PM
- My mobile data is not working I have 28.9 gb of data left and trying to get hold of someone from three is like asking my nana to come back from the dead any suggestions would be appreciated I've turned my mobile off and on no joy also turned airplane mode off and on still not working
