Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

eSim

Hi, I spoke with livechat and asked them to convert me to an esim, they disabled my physical sim and tried to send me an email with the qr code, but the code never came, we changed my email address (I verified the email and it was properly changed) a...

Goodbye Three and good riddance

Well the chiefs at Three pat themselves on each others backs after a good migrationBut of course they completely forgot their customers during that timeNo warning or text to prepare their customers that some may lose dataNo compensation for those tha...

esim

Hi all, Please I got a new sim ,how do I activate it as an e-sim on my iPhone 15? Thank you

Paygo queries

Does anyone know how long it takes before you can start using data after buying a data pack? Usually I can call and text straight away, but can't access anything online for a few hours.Also is anyone else having issues getting the adult content block...

Bad

I have been with three after changing from O2 and it was the biggest mistake I have made. Most places where I live I have no connection and if I am in doors it is even worse. I have to go outside

Mobile Data

For the past month i have been having issues with my mobile data, it randomly stops working and randomly comes back on. The issue used to be every couple days which was bearable, now this has gotten to a point where it does not work at all.I turned m...

Personal Hotspot

Hi, Ive been using my hotspot as my tether network, but today it isnt working. I tried resetting my network settings, reset my phone. Replug SIM nothing works. I tried flushing DNS on my pc too. Any troubleshoots?

Student Saver SIM - being told 'unlimited' data has expired.

I have a 10 month student saver sim which I pretty much rely on and the data has been off for a couple of days now. Just had a web chat (finally) and being told the "unlimited" data has expired and that there's no allowances on that account.It was ac...

Unknown Contact and VoLTe

It is a shame. I have been with Three (SIM only monthly contract) for 20+ years but it appears that I will have to leave.There is a sad lack of support for VoLTe which means that, when on 4G, every call that comes in give and Unknown Caller (Contact...

No internet on new unlimited data pack

My unlimited data pack renewed 3 days ago, was working fine last night then this morning i wake up to find i cannot connect to the internet at all. The phone is working fine, shows 5 g reception, checked wifi on a friends broadband all working well. ...