Network

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Help your help please

My 90 year old father is in France and suddenly he can't make calls - he is getting very confused and is wondering what has happened? He says he thinks there is a problem with his subscription (as he calls it) but there can't be as I'm sure he pays b...

Help

Hello i need to top up my sim card, can you please help me with that, as i have a 15£ data at the moment thanks

PAYG charges at a UK beach

I live in Norfolk UK and I use Three PAYG on my Samsung phone. I just went to the beach at Wells-next-the-Sea. I was amazed to receive a text from Three telling me that it looked like I was on a ship and would be charged £3/min to make a call and £1...

Not Impressed

I got a three payg SIM to try out the network signal before moving to a contract (currently on an EE network provider).Speeds are nowhere near as good on three as EE, all my payg top up was used when I only went briefly online to check it worked, can...

Anyone good at maths what percentage drop is it going from 550 down to 2 down every day at around 7am are Three users like car drivers who go to work in the rush hour

Not receiving calls

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I ...

Data not working roaming in Panama

I recharge 20Euro pack 15days validity unlimited data but it's not working in roaming I don't know why can u give advice please

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone? When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”. I’ve tried Three Chat but haven’t got anywher...

Voicemail access issue

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.路‍The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in th...

No reception after returning from abroad

Hi,I have returned from Spain and now have no reception on my mobile. I can connect with wifi but have no mobile data. 3 have sent me a new sim card but it is not working, I have also tried it in another phone.I have a 'not registered on network' mes...