Not receiving any SMS after porting in

[leroylim]

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail.

I have also tried asking a contact to send SMS to me, but I am not receiving them too.

So far I am able to receive calls and make calls to local numbers fine and mobile data is working fine too.

It seems like another member had this issue too - https://community.three.co.uk/t5/Network/Not-receiving-security-texts-following-port/m-p/5202 and @PeteG helped out in this issue.

[Anonymous]

This won’t help you much but I too ported my number in from Vodafone just two days ago and until I got a confirmation text from Three that the port was complete I also had issues with receiving texts. If you’ve not had a confirmation text I’d suggest you call 333 and ask what’s going on as apparently all ports should complete by 4pm but could take until 10pm although this is rare.

Good luck.

[sc1999]

This is from 3's porting page and don't forget that Monday is a Bank Holiday. 

When will my number be transferred?

If you give us your PAC code by 5pm on a working day, we’ll aim to transfer your number on the next working day. 
 
The transfer may take 2 working days if we receive your PAC code after 5pm, or if we get it on a weekend or Bank Holiday. 
 
You can also delay your transfer by up to 30 days by picking a switching date that suits you. 
 
Please note that you’ll also need to make sure your new Three SIM is activated by 5pm on the last working day before your transfer takes place.

For example, if your transfer is scheduled to take place on a Monday, your SIM would need to be activated by 5pm on the previous Friday.

[Anonymous]

Can’t imagine Three would leave a number port half done but what do I know. 🤷‍♂️? The best bet would be to call customer services if all remedial action fails. As I said earlier I literally ported my number in three days ago and once I got the confirmation text from Three telling me it was complete all was fine for me. I’ve no idea if leroylim has received such a text. 

[MZone]

Keep switch your phone off and back on. There are a few stages that happen in the background when number porting is happening and it can take all day to complete. If it’s not done by Tuesday then call them or speak to them on live chat as the number porting team probably don’t work on non working days. 

[leroylim]

Hmm, I've tried restarting my phone on and off multiple times.

What's strange was on Friday at 8:43 AM, I've gotten this message:

Hi there - it's Three here. We'll be switching your number to Three tomorrow. We'll let you know when it's done. You can find info on the switching process on our website: three.co.uk/support/switching You'll also find details there about your right to compensation if there's a delay. Didn't ask us to switch your number? Get in touch: three.co.uk/contact-us

Then I received a message at 8:45 AM:

Hi there - it's Three here. We've successfully switched your number 07xxxxxxx to Three. Your old number won't work any more - so make sure you update your contacts.

[Anonymous]

Strange! I had exactly the same two messsges. I contacted Three about the first one and was told to ignore it. Two hours later I received the second one and all was good.

Strongly recommend you call customer service. 

[leroylim]

I've just finished a live chat with a Three customer service representative who said he's escalating it to a specialist team who can fix it in 2 working days. Fingers crossed.

[Anonymous]

Best way to go;something’s clearly gone belly up!

[JonathanB]

Hi @leroylim,

I'm really sorry to hear that there's been this delay in your port fully completing. It sounds like they've raised a case with our porting team, and that this is on the way to being fixed. Please let me know if the team get this sorted for you.

Thanks,
Jonathan