Not receiving any SMS after porting in

leroylim · ‎08-25-2023

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail.

I have also tried asking a contact to send SMS to me, but I am not receiving them too.

So far I am able to receive calls and make calls to local numbers fine and mobile data is working fine too.

It seems like another member had this issue too - https://community.three.co.uk/t5/Network/Not-receiving-security-texts-following-port/m-p/5202 and @PeteG helped out in this issue.

JonathanB · ‎08-28-2023

Hi @leroylim,

I'm really sorry to hear that there's been this delay in your port fully completing. It sounds like they've raised a case with our porting team, and that this is on the way to being fixed. Please let me know if the team get this sorted for you.

Thanks,
Jonathan

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leroylim · ‎08-30-2023

Hi Jonathan,

As of now, the SMS is still not working. I don't seem to be able to receive any SMS from any of the banks or any other senders outside of the Three network.

A few contacts sent me messages and they were not coming in. Meanwhile, I am still able to receive messages from within the Three network or by Three, but not any senders from outside.

If you could help with this, I would be very grateful.

Perryrox · ‎11-05-2023

Hi has this issues been solved for you? As I’ve been having this issue almost 2 weeks, I am a customer with 3 for 6/7 years and my incoming text was Fine suddenly it stopped working and I can only get incoming text from 3 or other contact who are with 3, that means any hospital appointment or anyone else I can’t get any text from… I’ve spoken to 12 people now each conversation between 30 min to an hour and getting nowhere? Would you advise to port my number? Im just scared my text won’t work and my worst will be to have to change my number I have over 20 years ?

JonathanB · ‎11-06-2023

Hi @Perryrox,

I'm sorry to hear your incoming texts haven't been working for the last 2 weeks. I've sent you a PM to get you in touch with the same team that helped with the OP's issue. It may not be the exact same issue if there was no number port involved, but they'll help get this to the correct technical teams to investigate further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

Anonymous · ‎08-30-2023

You ABSOLUTELY need to call customer service. Most of us on here are customers although there are some excellent moderators but I feel the quickest way to get yourself sorted is to go down the c/s route.

Best of luck.

Anonymous · ‎08-26-2023

Best way to go;something’s clearly gone belly up!

leroylim · ‎08-26-2023

Hmm, I've tried restarting my phone on and off multiple times.

What's strange was on Friday at 8:43 AM, I've gotten this message:

Hi there - it's Three here. We'll be switching your number to Three tomorrow. We'll let you know when it's done. You can find info on the switching process on our website: three.co.uk/support/switching You'll also find details there about your right to compensation if there's a delay. Didn't ask us to switch your number? Get in touch: three.co.uk/contact-us

Then I received a message at 8:45 AM:

Hi there - it's Three here. We've successfully switched your number 07xxxxxxx to Three. Your old number won't work any more - so make sure you update your contacts.

Anonymous · ‎08-26-2023

Strange! I had exactly the same two messsges. I contacted Three about the first one and was told to ignore it. Two hours later I received the second one and all was good.

Strongly recommend you call customer service.

MZone · ‎08-25-2023

Keep switch your phone off and back on. There are a few stages that happen in the background when number porting is happening and it can take all day to complete. If it’s not done by Tuesday then call them or speak to them on live chat as the number porting team probably don’t work on non working days.

Anonymous · ‎08-25-2023

This won’t help you much but I too ported my number in from Vodafone just two days ago and until I got a confirmation text from Three that the port was complete I also had issues with receiving texts. If you’ve not had a confirmation text I’d suggest you call 333 and ask what’s going on as apparently all ports should complete by 4pm but could take until 10pm although this is rare.

Good luck.