on 05-31-2023 10:03 PM
on 08-31-2023 11:42 AM
I am having a similar problem coming from O2. Joined three on 22.08.2023, told the number port would be completed 24.08.2023. On 24th my old sim went dead and when making a call from my 3 sim my ported number appeared on the recipients device.
However when anyone called me there was nothing, no ringtone, no voicemail, no recorded message, just a dead line. I can text people and they receive the message from the ported number but when they text back I receive nothing.
I called three on 24th and they told me it would be resolved in 2 working days.
I called again on 29.08.23 and was told the same thing another 2 working days and it had been marked as priority.
It's now 31.08.23 I spoke to them today and they asked me is the porting now complete? I was bewildered they aren't doing anything just waiting and hoping it will work. After I informed the three rep that it isn't working he said OK please allow 2 working days I have marked this as priority.
I have ported my number many times before but never had any issues like this and the service and complete lack of accountability from three is astounding. The have even tried to blame the losing carrier for the issue.
Today they gave me a PAC code and advised if I can't wait I should try another carrier. Complete and utter shambles
on 06-11-2023 08:18 AM
Same problem just moved from ee, going to wait until tomorrow and phone customer services
on 06-08-2023 06:35 PM
I have this problem too.
on 06-07-2023 07:42 AM
No, still waiting. The port in team required another 48hrs to fix the issue which runs out today. Not holding my breath though.
on 06-03-2023 05:35 PM
Exactly same thing happening for me - just moved from Vodafone
on 06-03-2023 11:12 AM
Still no incoming calls or texts, regret switching to Three now.
on 06-06-2023 09:39 PM
Any luck with a fix?
on 06-01-2023 02:26 PM
No, not yet. Spoke to the tech support on chat who were useless. Then went through to complaints and chatted with them and they seemed to be more in the know. Said it would be resolved within two days. I’m. Not holding my breath though..
on 06-01-2023 01:04 PM
Hi, Did you get this sorted? I’ve got same problem today.
