Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Poor 4G network in Harwell

The 3G signal used to be strong here, it has got a bit weaker over time. 4G was not available until relatively recently. Now we have 4G but only outside in good locations. All we get indoors is 3G, H or H+. With 3G being turned off in September, we w...

POOR NETWORK IN LINCOLN

For past four days now I have not enjoyed the two contract I have. Your network was bad since four days now. Please kindly fix the network on my two contracts. My two contracts are: 07********* and 07********* Regards

Data service blocked by 3

i have validate active data plan, and i can see it on 3 app. now im in italy but my data still not working.

Rubbish service in Cambridgeshire in fact none is this same for all

No 4G only wifi

For roughly a month I have been unable to connect to the internet unless I am on Wi-Fi. Roaming is switched on, turned airplane mode on and off, restarted phone, even went into my local Three store today to replace my old SIM card and update my contr...

Roaming package

After adding roaming package, how long does it take to receive instruction email?3 hours far

Return bag for router/modem

@JonathanB @KateS Hello! I have been waiting for a return box to return the internet router. However, it has not arrived. I see around this forum that this seems to be quite a common ocurrence. Could i get some help fixing this?Thanks.

Data roaming pass

Can anyone help as me and my partner are close to leaving three.t Unable to use any of my data in France so bought a 3 day roaming pass, which worked fine and expired today. I've purchased another and nothing is happening. On my account i can see the...

Best solution Data Passport

How do I purchase more than 1 data passport ?

Three mobile can't call Virgin Media landline

Last Thursday (4th July) I noticed I could not call my home Virgin Media landline from my Three mobile - it simple just cuts off as soon as I press Call. Cross checked using my wife and son's Three phones to call - same outcome. I can dial out to e...