Ongoing issues on local masts - Stenigot Lincs (LN 11)

[cancunia]

The following message has been displayed on the status checker for several weeks. The coverage checker says there's a good 4G service in my area but it's no good indoors and very slow outdoors. Is there a fix time planned?

Thanks

"

We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.

You can find more help and advice below. And you can read more about our Big Network Build here.

Last updated on 09:45 am 21 July 2023."

[JonathanB]

Hi @cancunia,

Sorry for the delay getting back to you about this. It looks like the issue in that area has been closed off now. Have you seen any improvements over the weekend?

Thanks,
Jonathan

[cancunia]

It's always good and appreciated when fellow users try to help, but when it comes to engineering & network issues, I'd expect Three employees to step in, especially as his forum is hosted by Three.

According the the 'ranks & badges' .... "Three Employees: The Community Moderators, Community Manager and Three employees have their roles displayed instead of a rank, so it's clear who's who."

[sc1999]

This is the way that 3 setup the community.  If you look at the number of members, many who signed up when offered entry into a prize draw, and compare that to how many customers you would expect 3 to have and the community is very small. 

I have been involved with the community since beta testing and it's often the case of spot the moderator.

I still don't know why 3 set this up other than to try and emulate other networks, O2 pay the month's bill for their top 100 contributors, one or two of us got a Christmas thank you. The bottle is empty, by the way, just incase you have another laying around.

When you consider the few people who post, and most post problems,  it must be very small beer to 3 and unfortunately does not justify a full-time presence. 

I agree it's frustrating but, unless you message a moderator, our limited assistance is the best you can hope for. However , if you are lucky a moderator will pick up on this post and may respond.

The other big issue is that when someone gets, or solves, a solution most just cannot be bothered to tell the rest of us.

[cancunia]

Somehow I thought that someone from Three would be able to shed a bit more light on the issue, like what the problem is and when it's likely to be fixed. If it was BT in the dark & distant shoddy monopoly past  "just have to wait" would have been no real surprise but not now. 

[sc1999]

The 3 community is mainly 3 customers who help with problem solving. There are a few moderators who dip in now-and-again but it is not their full-time job. All the rest of us can do is try and point you in the right direction.  We are just Joe Public and have no direct access to 3.

[sc1999]

Do you know the length of a piece of string? No, neither does three. We all get these messages and just have to wait. Have a dig and find the link to chat with the social media team as they can, sometimes, give you more info or a discount.