Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34411 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11962 Views
  • 2 replies
  • 4 likes

RCS messaging issue

Is anyone else having issues with RCS messaging on iPhone. Mine is intermittent. But mainly defaulting back to sms. Is anyone else having this issue??

Seany1 by Fledgling
  • 869 Views
  • 3 replies
  • 0 likes

Mobile data has been completely useless

My mobile data has been completely useless for days now, it only shows 5g (Which is pretty much useless on my phone) and on the rare occasion it shows 4g and my phone is actually working, it's only for like a couple seconds. It's genuinely starting t...

Caylem by Fledgling
  • 1279 Views
  • 3 replies
  • 0 likes

No signal

I am having trouble getting signal in Hedge End, Southampton for the past 2 weeks. As soon as I leave the area my signal shoot up and everything is fine. I am in that area a lot and it’s very annoying not being able to use my phone or receive calls, ...

Orsi by Fledgling
  • 2482 Views
  • 10 replies
  • 0 likes

The internet does work

Hello, I top up my account but the new work doesn’t work correctly. Could you please check it? 

Milli by Fledgling
  • 797 Views
  • 3 replies
  • 0 likes

Can't connect to NHS VPN (using Eero 5G)

Hi - we are currently transitioning to Three 5G. My wife works for the NHS, mainly at home, and is unable to connect to her system through the wifi, although I can connect to my employer's wifi.I tried speaking to Three, but was told they can't help....

ROK by Fledgling
  • 772 Views
  • 1 replies
  • 0 likes

Three Voicemail setup

Hi,I am trying to setup my three voicemail and when they ask me to enter new pin, no matter what pin I enter they say this option is not available. What should I do?

Wass923 by Fledgling
  • 1939 Views
  • 4 replies
  • 1 likes

Best solution Change number

How to get a different number? 

Matthew2 by Fledgling
  • 1006 Views
  • 2 replies
  • 0 likes

Poor signal

I have been having problems during incoming and outgoing calls. I can connect but then intermittently loose connection during the calls. I have done everything suggested. Checked local connection. Going to airplane mode, switching phone on & off. Had...

LizzieC by Fledgling
  • 626 Views
  • 1 replies
  • 0 likes

Best solution Bring my number to three. Format of number?

Good evening. I am in the UK and am trying to bring my number to three. I have a new three SIM (complete with number) and I have a PAC code from my old provider. I have activated the new three sim.BUT when I try to fill in the three online form it wa...

b3 by Regular
  • 3835 Views
  • 8 replies
  • 0 likes

4G Router extremely poor connection

My 4G router has been working perfectly fine until 4 weeks ago and now I am getting continuous network issues and am finding almost impossible to watch any streaming on the TV. I also work from home and it’s massively affecting my work. I have been t...

Warda01 by Fledgling
  • 698 Views
  • 1 replies
  • 0 likes