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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 8268 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3706 Views
  • 2 replies
  • 3 likes

Data roaming pass

Can anyone help as me and my partner are close to leaving three.t Unable to use any of my data in France so bought a 3 day roaming pass, which worked fine and expired today. I've purchased another and nothing is happening. On my account i can see the...

Best solution Data Passport

How do I purchase more than 1 data passport ? 

omer by • Fledgling
  • 770 Views
  • 2 replies
  • 0 likes

Three mobile can't call Virgin Media landline

Last Thursday (4th July) I noticed I could not call my home Virgin Media landline from my Three mobile - it simple just cuts off as soon as I press Call.  Cross checked using my wife and son's Three phones to call - same outcome.  I can dial out to e...

NeilB1 by • Fledgling
  • 639 Views
  • 1 replies
  • 0 likes

Data Passport

I cannot get the data passport to work in Canada 

Phil_T by • Fledgling
  • 389 Views
  • 1 replies
  • 0 likes

Roaming

Hi Purchased bolt onNo email  How do I activate

Muggie by • Fledgling
  • 386 Views
  • 1 replies
  • 0 likes

Best solution Terrible Interent Speed After "Upgrade"

Connectivity and speed dropped completely off for two weeks, status checker said work was ongoing to upgrade network with no time fram at my location (EX20)Now it status checkers says there are no issues with network but my speed has been much reduce...

ollyorb by • Regular
  • 1318 Views
  • 7 replies
  • 0 likes

Sim only contract

Hi, I’ve paid my outstanding bill yesterday that was owed and have no outstanding balances remaining on my account. My bank says the transaction is pending but all my services are turned off? Is this normal? 

5g Internet speed

How can tree 's 5g broadband speed be worse than 3g network.Initial it worked great but after the first few months, it started becoming worse to the point now I barely even get 1Mbps. I work from home and this has become a nightmare.

Axel006 by • Regular
  • 503 Views
  • 1 replies
  • 0 likes

Roaming

Can I use my phone allowance to make calls abroad? (Spain)

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