Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6723 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3488 Views
  • 2 replies
  • 3 likes

Visual Voicemail.

**Tired of Waiting for Visual Voicemails on Three**Is anyone else out there just exhausted from waiting for Three to support visual voicemails? It feels like every other carrier has this feature, making managing voicemails so much easier and more eff...

Tyler by Fledgling
  • 2155 Views
  • 10 replies
  • 7 likes

Data topup

Hello, please how do I get my data topup 

Dami by Fledgling
  • 479 Views
  • 1 replies
  • 0 likes

Network Issues

Hi, I have a contract with Three for Dual Sim Cards. I would like to activate my wifes sim card which is not working or maybe replace it. But the sim card has some payments that needs to be paid so I would like to know what those payments is about? B...

Renewal of sim only contract

Hi folks, my 24 month sim only contract ends early July, Three are offering new customers 12gGB unlimited calls and texts for £12pcm and first 6 months half price, but renewals are £26pcm!Anyone have any ideas on how to get the £12pcm deal or better....

SimonC64 by Fledgling
  • 740 Views
  • 2 replies
  • 0 likes

My 75GB expiring on July 4 was removed

Its actually annoying how you guys or one of the customer care remove my 75GB expiring July 4.I have work to do ,I can't  connect to get you.Your phone no are not giving option to connect  to speak with customer care .Its just a mess .Kindly restore ...

89 by Fledgling
  • 325 Views
  • 1 replies
  • 0 likes

Data connection

Hi. I have data loaded but it does not connect 

mandy1 by Fledgling
  • 333 Views
  • 1 replies
  • 0 likes

Internet not connecting

I need to find out what is wrong with my internet as I have not been able to use the internet since about 11am. I am getting a message saying I may be out of data. Can you please let me know what is going on with my network 

Kemsho_1 by Fledgling
  • 379 Views
  • 1 replies
  • 0 likes

Unable to use remaining data in france

I purchased 15 GBP package of 75 GBAt the moment I'm n France till yesterday I was using mobile dataToday I'm unable to use thought my balance shows 37,5 GB remaining 

Vinoth by Fledgling
  • 434 Views
  • 2 replies
  • 0 likes

Unable to make / receive calls

I have been unable to  make or receive phone calls now for at least a month, you are saying because you are switching 3G off  and you need 4G calling ( which according to your page my phone does ) but still nothing. But visiting 2 phone stores today ...

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