Network

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Inexplicable data usage abroad

I’ve found a number of posts about this issue last year but none recent, I saw that moderators were investigating and wondered if I could get any help before I go to the ombudsman as three refuse to take any responsibility. I’m mid way through a 2 we...

Best solution Issue with 4G/5G signal from nearby mast!

I've been with three for the last 2 1/2 years and we are located about 300m away from the three mast and as you would expect our connectivity has been excellent, both on our mobile broadband and mobile phones and speed has always been in excess of 10...

No service

All day I have had service then all of a sudden I have nothing, would like to know how to fix this, I have tried to turn phone on and off and still the same problem how do I resolve this ?

why do i have to type my number when ringing three

when ever i ring 333 off my pay monthly three phone it makes me type my number in witch is annoying esp when you dont have pen about is there something i can do so when i ring i dont need to type my number in like the old days as never had to do this...

Cannot keep Number with THREE if I transfer to PAYG monthly roaming from Pay Monthly (both SIM only)

Hi, looking for advice please as a long standing THREE customer.I am currently on a SIM only Pay Monthly contract with 9 mths to end of 24 mth contract. I wish to change at the end to a PAYG rolling monthly contract (SIM only) … to enhance my GoRoam ...

North east London - basically no connection

Haven't had properly working internet here in North East London for nearly a week now (not that it has ever been great). I'm using Three on my mobile and with a 5G router for my flat. The online tool just says Three is working on an issue and suppor...

URGENT- Blacklist iPhone - Non existant Three support

I have been waiting 10 days to get my iPhone 15 Max Pro blacklisted. CS keep raising new cases and it keeps getting closed. I had my phone snatched in London and during the snatching got kicked in the chest multiple times by a man wearing a balaclava...

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