PAC switching form error

[Aimz2688]

Hello,

I have been trying unsuccessfully to switch over my number (EE) to my new three sim for over a week now.I have the PAC code for my EE sim and i have activated my new three sim and input all the relevant details needed for the switching form in the format they have asked me to but everytime ive tgotten to the end and tried to actually submit the form it comes up with the error message of "We are unable to process your request at this time, please try again later." But as stated i have tried several times over the week and on different browsers and devices despite this it still has yet to change.

I have tried calling three but the automated answer for PAC switching just directs you back to the form. I have also emailed three customer service but they have yet to reply (supposedly 24 hrs buts its been days now). And obviously pac codes only last 30 days until you must request a new one which i'd rather not have to do as it was quite a faff to get in the first place and it'd mean paying for 2 sims for another month.

If anyone knows how to remedy this, any help you can offer will be appreciated

[White_lightning]

I’m having the same issue. Won’t accept my pac code 

[KateS]

Hey @White_lightning,

Welcome to the Three Community.

I'm sorry to hear you've had trouble processing your PAC request.

Have you been entering the PAC using the online form? Are you getting an error message?

If you reach out to our Customer Service team, they'll be able to take the code from you and initiate the number port.

Thanks,
Kate

[rpk44]

Hi,

I am having the same issue having tried 5 different browsers. Please can you advise how I resolve this. Thanks

[rpk44]

I have now managed to resolve this by using the live chat / digital assistant. 

[nathanalbon]

Hi John. I'm having the same issue. Please can you help? Thank you.

[JonathanB]

Hi @nathanalbon,

Can you share a link to the page in question? Screenshots may be handy here too, but please ensure not to share any private info like your number or PAC.

Does the same error occur on multiple browsers or devices?

Thanks,
Jonathan

[Blessinga]

I am having the same issue. I need help please.

[JonathanB]

Hi @Aimz2688,

I'm not aware of any current issues with the port in form online, but we'll be happy to take a look into it. I've sent you a PM to get you in touch with some colleagues that will help get your port in arranged.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[mike-waite5]

I have the same issue - could you post the resolution?