PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Cheryl666]

Hey I am having the same issue won't let me send texts saying error 38 and can't send 

[thomasweir]

Whats going on with the outgoing calls, I have unlimited calls but it tells me I have no credit when I try to call people, tells me to top up 

[thesalfordhitma]

I have the same I rang and they just say they are aware and looking in to it .sorry .. sorry dose not fix me being able to call my disabled mother I am looking at other companies to go to like one thar works

[Holly128]

Well that’s a pants response! Same problem here too.

[Holly128]

Same here. I have unlimited on a pay as you go sim and it’s not letting me call anyone 

[Apryl92]

Can't send any text messages comes up with error 38. Can receive them. Can also receive and make phone calls just can't send a text. What is going on? 

[Holly128]

I have a data pack with unlimited calls and messages. Today I cannot make phone calls. It’s telling me I don’t have any credit. This is a rolling monthly £10 a month package. The money has gone and it’s not due again until June. Any ideas why it’s suddenly not allowing me to make my included calls?

I did top up £5 to see if that worked and it did but it’s now charging me 35p a minute per call and still not using my package.  

[peterb0959]

Hi, This is also happening to both me and my wife today - exactly the same issue as you have, saying. no credit, but we have unlimited calling and we are also on £10 / month and it  is showing as all ok and not due to renew until June 4 , so the problem is at three's end... Will be calling them first thing on Monday morning as this is a total mess. I suggest not paying them any more money . Pete

[Holly128]

So frustrating isn’t it. If you manage to get a solution from three can you let me know and I will do the same? Thanks 

[Weeaud]

I would like to find a solution as well . This is a joke people paying for a service they are not getting. This happened a few years ago and took them nearly 3 days to get fixed..