Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Signal

I cant get phone signal in my home but it says I have full coverage. I have a Samsung S21. Could someone help please

Best solution Bringing Number to 3

I've just completed the form entering the PAC from my network - I filled the form correctly - checking several times and on the form it clearly says your non 3 number, the number you want to bring to 3 - again double checked this was correct. On the ...

Cannot view any bills

I have an iPhone 13 and have successfully registered my account on the new app. I cannot view any bills at all. There doesn’t seem a “view bill” tab anywhere. Is this a migration problem and will it correct itself eventually, or am I being silly and ...

Billed twice

Was billed my contracted amount on the second of august and today I was charged an additional £17 and after reviewing my contract payments I have been charged double every month except my initial first contract month and I want a refund ASAP

Best solution Ireland

If I have my spend cap set at zero will I still be able to use mobile data in Ireland ?

7 day Roaming bolt on question

When does the roaming bolt start ? Is it when the phone connects to an overseas network? And is it day to day? Ie if I’m abroad for 5 days will I have 2 days left for the next time I go?

porting hassle

Hi I requested to port my three personal number to the three business account since July. I contcated the three team and they were very helpful and I got a business account with a temporary business phone number. they assured me that everythign will ...

Go Roam Passes: pricing

Please can someone tell me the prices of the 3 day, 7 day and 14 day Go Roam Pass add-ons ? Thanks!

Intermittent or no mobile data

Had an issue for about 48 hours in that when my phone is outside WiFi network I struggle to receive calls , use mobile Internet, WhatsApp connectivity etc. My samsung s22 ultra shows a signal bar with 4g or 5g but no data looks be downloaded .If I r...

PAC number transfer problem

Hi all. I got new pay as you go sim on three, requested my old number to be transfered from Lebara to Three via PAC Code but the transfer didn't go through for some reason. Cannot resolve the issue through chat. Would appreciate if mods could help m...