Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32511 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11380 Views
  • 2 replies
  • 4 likes

Number not Transfered

My previous number hasn't transferred over yet.PAC code supplied from ID Mobile, then had a text from 3 saying "they had arranged for my number to be switched from my old network. On 20 / 05 / 2024 your current three number will change to my previous...

masp by Fledgling
  • 3830 Views
  • 9 replies
  • 0 likes

Travelling

I'm going to Cyprus and just wondering if I can use my data or do I need to do an added on 

Jo1 by Fledgling
  • 1410 Views
  • 1 replies
  • 0 likes

Best solution PAC Code!

Please somebody help, I need my PAC and I’m going round and round in circles….. I’ve given up trying the text/dob thing to get PAC and so I have contacted Three…. After wasting my time trying to sell me new contracts, they are now telling me they are...

Signal coverage

Do three get good coverage in Devon cliffs 

Joejoe by Fledgling
  • 1092 Views
  • 2 replies
  • 0 likes

Best solution Not receiving text or calls on payg sim

Hi,I am not receiving text or calls on my new payg sim even though i can send texts/calls to others. How can i correct this please? thank you 

Roarrose by Fledgling
  • 1768 Views
  • 2 replies
  • 0 likes

Phone not delivered

Has anyone else place a order for a device to be collected from store to be told 8 days later your phone upgrade has been delivered when requesting an update on upgrade

Finnegan by Fledgling
  • 1573 Views
  • 3 replies
  • 0 likes

No service abroad

Hi,I have no service whatsoever and I am abroad in Spain on my own. I have an iPhone 14, i have mobile roaming switched on, I have reset my phone, I have tried the mobile network manual option, nothing is working. On my way I spoke with someone else ...

Shocking speed

0.89mbps yes you read that right, 0.89mbps on a 36mbps connection, network being choked again, I can't even stream an SD VIDEO on youtube, how do they keep getting away with this 

AJ147 by Active
  • 1401 Views
  • 3 replies
  • 0 likes

Visual Voicemail.

**Tired of Waiting for Visual Voicemails on Three**Is anyone else out there just exhausted from waiting for Three to support visual voicemails? It feels like every other carrier has this feature, making managing voicemails so much easier and more eff...

Tyler by Fledgling
  • 5643 Views
  • 12 replies
  • 8 likes