PAYG calling, texting, and allowance issues

[JonathanB]

Update 22/05/2024

Hi everyone,

We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved.

For anyone who has been charged from top up credit when they had a pack or add on which would have otherwise covered the usage, the credit used should be restored automatically.

If you're still experiencing any difficulties using your service, please test if rebooting your phone restores normal services.

If the issues are still persisting, please let us know what you're experiencing in the replies, For example whether there's an issue with calls, texts, and/or data, and any error messages that you're seeing.

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Hi everyone,

We've been receiving reports of some PAYG customers being unable to make calls or send texts since yesterday. We're working to resolve this as soon as possible, and will provide updates on this thread. We'll move all related posts to this thread in order to keep things tidy, and so everyone can easily find any updates. Please refrain from creating multiple threads about this issue in the meantime. 

Thanks,
Jonathan

[Elke]

I am in Europe my pay as you go plan includes unlimited calls while roaming here. But I can’t make any calls, an automated voice always tells me that my account balance is too low. Also the balance on my account was used up by paying for calls that are included in my plan. I tried to get a life chat but no one was available. I had no luck either trying to call Three on 444.

[fedupwith3]

Welcome to the club

[fedupwith3]

All I'll say is Good luck to Vodafone with their upcoming merger with Three!

Those guys don't know what trouble they are getting into!!!!

[Raberto]

 Any idea what this means when I try to buy a data pack ?

[Nadiamatt]

I am currently unable to make calls or send text messages but I have allowance remaining. Help!!

[Aditya]

So, My mobile data isn't working. I just got a data pack, along with a add on, but mobile data isn't seems to be working. I tried everything, switching on/off the device, switching airplane mode on off. but, I can't seem to access anything online.

Moreover, I had some credits left in my account. While using the mobile date before, it deducted the credits left in my account. 

Now I have enough data left in my current pack, but still I cannot access anything. I would appreciate if somebody can help

[Raberto]

Complete failure of the PAYG system for the last 3 days. I have had no information from Three on when this will be fixed .

[Alsorted]

i paid for top up its not gone although says order successful

[Reemhaneman]

I am trying to make phone calls but keep getting a voice message - 'can not be completed as your account balsnce is too low'

I have an addon 12gb ending on the 16th of June.

Could you help to resolve?

[Seppy]

3 days without being able to call anyone, just been in an car accident and that's made it quite stressful! Come on Three I need to sort things out!