Dear Team,
I've recently joined three owing to wanting a needing a new phone and completed the transfer my number to bring my old number across.
However, this hasn't worked properly so I now have two different SIMs from different providers with the same number and depending on what network the person is calling me from depends on which SIM pick up the call.
I know people say you can't have two SIMs with the same number but this is exactly my problem at the moment and obviously it is causing me a problem.
My son has a phone which piggy backs onto the Three network, so when he calls me it comes thru on my new Three SIM. My husband is on the same network as my old SIM which piggy backs off EE and when he calls me it comes thru on my old SIM. I can only suspect that there has been a glitch somewhere in the porting process.
My problem is that when I call three to ask them to have the technical porting team to look into this they fob me off saying we've transferred the number so the problem lies with your old provider. My old provider has said that the porting process hasn't completed properly so they can't de-activate the SIM and that I need to talk to my new provider i.e. Three to sort it out.
Obviously I'm frustrated with this and as far as I'm concerned Three said they would port my number from my old provider to my new provider and I'm of course now paying a contract with Three so want Three to own the issue and fix it for me.
This does cause me problems as I now need to carry both phones with me and if I turn off my old phone and a non-Three network calls me the call goes to voicemail.
Please can I have someone technical from the porting department to look into my problem and resolve?
Many Thanks!
