Split / Partial Port Issue

[atharvanj]

I recently ported to Three from Lycamobile. The porting process was partially completed. Whenever I call someone from my Three sim, they can see my ported number. However, when someone calls me, it goes to my Lycamobile sim.

I have chased up a lot with customer care executives but no luck. I have tried inputting my number, resetting network settings, literally everything that they asked me to.

Can anyone please help me with this? My Lycamobile plan will end in a few days and I won't be able to receive any calls or text messages after that.

[Avondale]

@atharvanj 

You need to contact Customer Services on 333. 

[atharvanj]

Hi @Avondale ,

Thanks for your reply. I did try 333. However, it didn't allow me to connect to a customer care executive. It just asked me to use the live chat feature or register for a call back within 72 hours which I did but didn't receive anything. 

[Avondale]

@atharvanj 

What was the timescale for your "recent" port ? The problems might be outside of Three's influence :-

Lyca Mobile UK Confirm Cyber Attack Responsible for Disruption - ISPreview UK

Lyca Mobile UK Users Report Connectivity and Support Woes UPDATE2 - ISPreview UK

[atharvanj]

Yes, you're probably right. I read about this as well. The port was supposed to happen on 3rd October which coincides with the issue. I'll keep an eye for updates.

Thanks

[JonathanB · Accepted solution]

Hi @atharvanj,

I'm sorry for the delays with this. We're aware of a number of delayed ports from Lyca early last week, and are hoping to have the affected numbers over to Three soon on the last update. Unfortunately it does appear to be linked to the issue mentioned by @Avondale above.

Thanks,
Jonathan

[atharvanj]

Hi @JonathanB ,

Thank you very much for the update. 

Regards,

Atharva

[Karthikeyan]

Hi Jonathan! I have been having this issue for past 20 days since I ported my number from Lyca. I am not able to receive calls or texts. I have tried contacting live chat support but no luck. All they tell me is to check after 48 hours and 72 hours stating that they have raised a complaint but nothing happens. Can you help me with this issue? I ported my number from Lyca to Three. I am unable to access my university related apps and bank applications as they require 2 factor authentication and I am not able to receive the otp via text.

[JonathanB]

Hi @Karthikeyan,

I'm really sorry, I appreciate this is a really frustrating situation. We're chasing Lyca everyday regarding the delayed ports from their network. I've sent you a PM to link you to some colleagues that will take ownership of tracking this for you, and will keep you updated.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Tinman]

Hi Jonathan,

Could you please PM me regarding a porting issue please. Thank you