Split / Partial Port Issue

[atharvanj]

I recently ported to Three from Lycamobile. The porting process was partially completed. Whenever I call someone from my Three sim, they can see my ported number. However, when someone calls me, it goes to my Lycamobile sim.

I have chased up a lot with customer care executives but no luck. I have tried inputting my number, resetting network settings, literally everything that they asked me to.

Can anyone please help me with this? My Lycamobile plan will end in a few days and I won't be able to receive any calls or text messages after that.

[paulwinyard]

Forgot to add, I've 'come back later' three times already, with no luck 

[atharvanj]

Hi,

Yes the issue has been sorted out.  Continuously follow up with customer care and ask them for a complaint reference number and quote that for all correspondence. 

[JonathanB]

Hi @atharvanj,

I'm glad to hear this has been fixed for you. I'm sorry to hear you felt the need to make a complaint but I understand your reasoning. As I mentioned previously the issue was known to us and is being resolved for every affected customer as quickly as possible.

Thanks,
Jonathan

[Raavan_rathore]

I have same issue 

i am not receiving any calls

they said my number is non recognised 

no one help us for this

[JonathanB]

Hi @Raavan_rathore,

I've sent you a PM linking you to some colleagues that should be able to help get this escalated for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[LLL]

Me too! Three said the problem caused by Lyca, and they are working closely with Lyca to get it sorted out, it’s been two weeks now, nothing has been done! Ridiculous

[JonathanB]

Hi @LLL,

I appreciate this is a really frustrating situation. We're working to resolve these delayed ports from Lyca as soon as possible, but it requires coordination between both networks. We're chasing this with their porting team every day.

Thanks,
Jonathan

[atharvanj]

Hi Jonathan,

I had raised the complaint before your response and it helped me track since I wasn't able to receive calls/texts for a few days. But everyone has been incredibly helpful and I'm thankful for that.

Thank you very much for your support. 

Regards,

Atharva

[JonathanB · Accepted solution]

Hi @atharvanj,

I'm sorry for the delays with this. We're aware of a number of delayed ports from Lyca early last week, and are hoping to have the affected numbers over to Three soon on the last update. Unfortunately it does appear to be linked to the issue mentioned by @Avondale above.

Thanks,
Jonathan

[Tinman]

Hi Jonathan,

Could you please PM me regarding a porting issue please. Thank you