- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 10-06-2023 05:48 PM
I made a contract 5 days ago. And nobody informed me that there are no conection in my post code. Now I can not cancele my contract bacause need to pay 520 pounds.
This is the worst mobile internet provider ever.
1,5 km from center and no connection.
I tried to call to customer cervice Indian guys talking with a very bad accent and they can not halp at all.
on 10-08-2023 05:56 PM
Hi, you need to check but I think that there is a 14-day cooling-off period. See here: Three’s Returns & Exchange Policy | Three
on 10-11-2023 06:21 PM
That's right it should be 14 days for phone/SIM only, and 30 days for Broadband.
If you've taken the contract in store the customer service team might need to direct you back to the place of purchase, or if it was a distance sale they should be able to help over the phone/chat.
@dmitruz did you manage to get help from our support teams in the meantime since posting?
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-08-2023 01:19 PM
on 10-08-2023 01:19 PM
Both of the replies from Geluk and sc1999 are trying to help. We don’t know what Three product you are having issues with and I echo the inference that it’s up to the prospective customer to check coverage.
on 10-06-2023 09:14 PM
Broadband, pay monthly sim, payg sim and/or handset contract?
on 10-06-2023 07:47 PM
Surely you checked Network Coverage before committing??