Underground Wifi - Dropped stations

TSR · ‎11-14-2022

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.

Unfortunately it appears there are stations in central London where Three no longer offers service. For example, the Northern Line at Waterloo no longer has access to WiFi in the underground. Although I can still see the Virgin AP, I don't see Three's. And of course, we can't login to the Virgin AP any more.

Is this a known issue, and is there a planned resolution for the problem?

Ecs79 · ‎12-12-2022

Is there any update to this? Having the same problem

JonathanB · ‎12-12-2022

Hi @Ecs79,

I'm sorry to hear that you're also having difficulties connecting to the Underground Wi-Fi service. There's an ongoing investigation into why some stations don't have the Three_WIFI service showing.

Looking into this requires coordination with 3rd party suppliers, so unfortunately it's taking longer than I'd hoped, but I'm sure we'll get this sorted out, and I'll be sure to update the thread as soon as I have any news I can share.

Thanks,
JonathanB

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Ecs79 · ‎12-30-2022

Hi Jonathan

is there any update?

JonathanB · ‎12-30-2022

Hi @Ecs79,

Sorry no news I can share yet. The investigation is still open. As soon as there's an update or fix we can share, I'll be sure to let you know.

JonathanB

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Ecs79 · ‎12-12-2022

Thanks. How do I make sure I get notified when there’s an update?

christhedj · ‎12-12-2022

I have just travelled from Woolwich to Paddington and back and only one station - Canary Wharf has a Three SSID and when it tried to use it, it said my connection was refused. Absolute mess.

Acdeag · ‎11-20-2022

You should be able to use the one called Virgin Media Wifi according to TFL. https://tfl.gov.uk/campaign/station-wifi

TSR · ‎11-22-2022

Are you still able to login to that? I've tried, but there's no longer an option to login with three. Instead you get a placeholder instructing you to use the Three_Wifi AP. I suspect this *may* still work for people who logged in months ago before the change, but who knows for how much longer.

Definitely doesn't work for me on my new phone though:-(

JonathanB · ‎11-15-2022

Hi @TSR,

I'm not aware of this issue, but thanks for flagging it up. I'll make some enquiries. Can you confirm that you have been able to see and connect to the Three_WIFI service in other stations, and can you also let me know any other stations where you've seen the Virgin WiFi show up but not Three_WIFI?

Thanks,
JonathanB

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iko5000 · ‎01-16-2023

Hi Just to add to this , the Three wifi service is now and less stations since we moved away from the SSID. Virgin . I see more Virgin in central london than 3 . Infact three coverage is very very limited . I would like to Know the stations we supposed to get 3 wifi service from .

Ik