Why won’t my phone work properly when using 5G?

[WLCarson]

My phone does not work when using 5G. I cannot use the internet or apps. I have a iPhone 14 and it is 5G compatible.

[JadeF]

Hey @WLCarson 

How strange! Are you able to successfully use your services on 4G?

Sounds like we would need to take a look at your account specifically, which isn't something we can do from this platform.

Please reach out to the Customer service team and we can get you in touch in with the technical team.

Jade

[Geluk]

Use  the 4G option then.