Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Best solution No push notifications when connected to wifi

Hi ,I have a ZTE MC801A router which i recieved from three when i signed up to the 5g hub internet when i moved into my new house. Since then i have not recieved push notifications through to my phone, neither has my girlfriend. When we disconnect fr...

Still no 5G with NR5103

My router has updated to the .12 firmware but still not getting 5G, only 4G This both the same at my house and my dad's except he gets 4G+. Any suggestions?

MJW-GTR by Active
  • 7495 Views
  • 33 replies
  • 1 likes

Zyxel NR5103E software issues

Hello all,I just wanted to hear what others thought or if they have been told the same advice. Essentially I have had drop in my service since the 24 of nov. Speeds terrible & fluctuating, significant packet loss. I managed to get through to someone ...

Email address of customer service director

Does anyone have an email address for the director of customer services for Three?Yet again I'm faced with a problem with my mobile broadband and I can't get a straight answer out of the staff when I phone.  I've called 5 times today and I've had 5 d...

mb by Fledgling
  • 1978 Views
  • 6 replies
  • 0 likes

Horrendous peak time speeds on 5G home broadband

I’ve been a home broadband customer since April and have had a reliable connection since then (excluding the firmware issue a few months back) until recently. Normally I can expect 700 down and 100 up at any point in the day, however recently evening...

5G mobile broadband keeps disconnecting.

Up until yesterday I've had relatively small issues.This though is pushing me over the edge. I have a ZTE MC801A providing me with 5G at between 150mbps but I've recorded up to 198mbps.I discovered that on my Xbox my NAT type was set to strict becaus...

Best solution ZTE 5G Router - No Network Diagnosis

Hi,I recently bought the ZTE 5G Hub but it looks like there's a network issue with the router. The SIM I was provided with for the router works fine for internet connection on my phone but there appears to be a network issue only when I try to use it...

Screenshot 2022-12-09 at 18.31.49.png Screenshot 2022-12-09 at 18.30.58.png Screenshot 2022-12-09 at 18.31.11.png

Port forwarding on ZTE MC801A 5G router not working

To access the OpenVPN server on my home network from outside, I need to set up port forwarding on the ZTE MC801A 5G router provided by Three. I found the settings in the router settings under Advanced Settings - Firewall - Port forwarding. I entered ...

elarry by Regular
  • 20019 Views
  • 20 replies
  • 1 likes

5G Home Broadband - Worse than using hotspot

I’m making this thread as a call for support and a review on my experience on using the 5G Home Broadband setup for gaming. Absolutely terrible! I can’t complain about the download speeds, but my main issue is the ping is so inconsistent and is worse...

H4MZ4 by Regular
  • 21341 Views
  • 10 replies
  • 2 likes

Return - Waiting for returns bag

Hi there,I phoned Three to cancel my 1 month rolling 5G Broadband contract on the 1st December (within the 30-day initial period), and was told they’d send a returns package for me to send it back in.I was told this would take up to 5 working days an...

Shrewlu by Fledgling
  • 8197 Views
  • 25 replies
  • 1 likes
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