I ordered 5 PAYG sims recently. I used 5 different names and email addresses but for some reason they were all added to the same account (I assume the first purchase logged me in somehow).
Each order seemed to update the account details and change the account owner so I'm now left with the account owner being my 87 year old Mum.
When our data pack wasn't activated I went on to live chat. Foolishly instead of pretending I was my Mum I was honest and said that no, it was me and that the account details were wrong.
The customer service person then said I needed to change the account owner name on the app and gave me instructions. Of course, these didn't work. the account owner name is not changeable on the app or web - only the contact number.
But now they won't let me check up on the data pack because I'm not the account owner. After going round for ages telling them I am the account owner and it's a problem with their system they still refuse.
I then ask to make a complaint only to be told that in order to make a complaint about their validation process which doesn't work I have to go through their validation process (which doesn't work).
I feel like I'm in some mad world here.
All it would take would be for them to check the original account owner. Or to use any of the contact methods to validate.
Or of course, I could have pretended to be my Mum as they have no way of knowing online I'm not.
Ridiculous - and they seem unable to understand that it's their systems that are at fault here.
