Credit check on upgrade?

rendez2k · ‎08-23-2022

Hi all, have a contract thats due to finish in March next year. If I pay the early upgrade fee, do Three run a credit check? Tried a second line and failed so would have to upgrade but no point if check would be run!

JonathanB · ‎05-08-2024

Hi @Antg83,

I'm sorry to hear this. Last year we've moved to a new type of plan called Three Your Way. This is an FCA regulated product which includes a 0% APR loan for device plans. This does mean we need to run credit and affordability check with upgrades now.

Thanks,
Jonathan

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Jazzy40 · ‎07-04-2024

I have had my phones with there for over 15 years and today I wanted an upgrade as I was due for one they done the credit check and was refused even though I have two contracts with them they told me I couldn’t have my upgrade. Is that right after 15 years of customer with them?