Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.
As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me to review app suggestions.
I was irritated but expecting that, so went into it, unticked everything, and was about to Confirm, when I realised 3 apps didn’t have a box to untick and were called "essentials".
Sure enough, when I closed that menu, MistPlay, Solitaire, and Blackjack were slowly installed.
I immediately held their icons and uninstalled them again.
I have been carefully managing my storage and I have been avoiding new games for my mental wellbeing (to minimise screen time and distractions). It's annoying being asked about apps every update, but I can handle it. Being FORCED to take apps I don't want (presumably because Three gets a cut of the ad money) is horrendous customer service.
3 lessons for Three...
1. Stop forcing people to review games every software update - it's a stressor for people with limited digital skills.
2. Never force games and payment based apps onto people's phones. You are legitimising apps that look like scams (even if these 3 weren't) and are just asking for people to be harmed when they unwittingly get into difficulty.
3. I manage my storage. I manage what I need my phone for. Get your mits off my phone content 🤬
