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on 01-06-2024 02:23 PM
Hi there Three,
I appreciate your time to solve this issue for me:
Ok so after a month of trying to log into my Three account, since this 'system update' 2 months ago, I have finally been able to log in.
But now I have another problem.
I topped up £10 - approx 15 Dec 2023.
I selected the Add-on for £8 for 6Gb Data - that's fine.
So it should expire about 15 Jan 2024.
But where are my unlimited calls and texts?!!!
Yesterday, I was in an important phone call with someone and it disconnected after 4 minutes, I had to email them to call me back. It turns out it used up the £2 credit I had left as PAYG, and not the usual unlimited texts I get with the add-on. What if I have a medical emergency and need to make a phone call?!
I am so close to changing phone networks!!
NOTE: by the way I am only annoyed at the Three executives/directors/corporate and systems-admin/engineers/managers who oversee all this -- and I have no problem with the customer support workers at call centres or ones who answer customer queries in these online forums; I know what it's like working in your shoes, you have to deal with all the negative repercussions of the bad decisions from the people above you; so please help me and I greatly appreciate your time.
Thank you.
Extra info: I am in the UK, making calls to others in the UK. My smartphone is an Android Huawei.
on 01-08-2024 09:48 AM
Hi @Henry1001,
I'm sorry to hear about the mix up there. You can find info about the data packs that include unlimited calls and texts here. It sounds like you've purchased a data add on, these are intended to top up the data allowance if you don't have enough on your initial pack, or if you're using a Broadband device rather than a phone.
Please get in touch with customer services, and they'll be happy to check into your options.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 01-06-2024 04:21 PM
You need to contact 3 directly; this is a customer forum.