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on 09-14-2024 01:56 PM
Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded.
App opens OK
Any advice would be appreciated.
cheers Tim
a month ago
Hi everyone,
We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?
In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.
Thanks in advance,
Kate
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a month ago
Hi,
The issue is still there in both, the browser and the App. IPhone X and Safari. Thanks
on 10-06-2024 10:25 AM
Still getting a white screen. Did you change the app so that it’s incompatible with anything below IOS 16? Been like this for about a month! God knows how much allowance I have. How can it take this long to fix?
a month ago
Hello, Hugo.
The team are working on a fix and are hoping to deploy it soon. Please bear with them.
Pete.
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on 10-02-2024 12:53 PM
Hey everyone,
We're sorry for the disruption this is causing and I'd like to reassure you all, our teams are working hard to resolve this.
If anyone needs to pay a bill, purchase an Add-on etc, please reach out to our Customer Service team in the meantime.
Thanks,
Kate
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on 10-02-2024 04:11 PM
I managed to access mine after doing an update overnight IOS17
on 09-28-2024 03:21 PM
Hi,
I am having the same issue and unable to access account. On trying to log into account on app which opens fine, get only blank screen. On browser on multiple devices I get 4 blue circles loading.
i have re-downloaded app several times and deleted data.
Please help.
on 09-27-2024 07:36 PM
Hey guys.
This is currently being looked into. In order to help us narrow down the cause and identify some of thee behaviours or the issue, if any of you are willing to do some testing on Saturday, and possibly Sunday, please drop me a PM and let me know, and I'll get back to you with some of the things we need checked.
When messaging me, please include a quick confirmation of which issue you're actually having, as it's varying slightly among users.
Thanks guys.
Pete.
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on 09-27-2024 08:11 AM
Hi I am also getting the same problem! Can't login on app or browser either and have a phone bill due to be paid today...
on 09-26-2024 09:14 PM
Hi same issue and has been like this for days. I am also abroad and need to access data. Are you implementing a fix for this? Or how are we meant to buy data now? Bit unacceptable to have this functionality down for so long for so many customers without any communication.