No allowances shown - please help

[BobbyBluetooth]

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. On my order history it shows the order has gone through. I'm puzzled and a bit frustrated with it any help appreciated 

[Paddiewack]

My first thoughts are to check your bank account for obvious reasons. If that’s no help then all you can do is start a chat with customer service.