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on 06-06-2023 01:21 AM
I have tried to set a set cap on my three pay as you go app, but can't seem to find the set spend cap option.
I have read over the steps again on the three website and searched numerous times, but I couldn't find the 'bills tab' and 'set spend cap' option. Searching for 'control your spending' option on the my3 website didn't work as I couldn't still find the option there.
Has this feature gone been taken out or what?
on 06-18-2023 09:27 AM
Hi, trying to change my spend cap. On the app, there is no "bills tab"! And via browser, no "my account" or "control your spending"! Very frustrating!!
on 06-19-2023 02:10 PM
Hey @spikey33
That's unusual. The option is definitely there for you to change the spend cap info.
If you go to https://www.three.co.uk/support/bills-and-contracts/your-monthly-plan-and-usage/spend-caps
You can log in to My3 through this link in the steps shown, it will take you directly to the Spend cap page.
Thanks,
John D
on 06-06-2023 12:56 PM
Hi @Becky-shine,
Sorry for any misunderstanding, the spend cap is a Pay Monthly feature to limit how much extra you can spend outside of monthly allowances on a contract account.
JonathanB
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