Three App made me re-register, now have major issues

[cadinuk]

I couldn't log into my Three app and they needed me to re-register my email. I did that but now my account looks like its never had a contract before (even though i've been with Three for 2 years).
It said I had a credit, which I then paid - even though I am on direct deposits.
It says I have no device contacted, even though I do
It says I have no recent activity, Even though i've on a contract.
However my accounts never been used.

What is happening?

[JonathanB]

Hi @cadinuk,

We'd like to take a closer look into your account. I'll send you a PM to get you in touch with some colleagues that can investigate further.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB