I recently purchased a Honor magic 7 pro as there was a trade in offer for £360 enhanced trade in, I opted for this, I received the bag and posted it out a couple days later I received confirmation payment would be made within 3-5 working days this was the 7th February. Still no payment received, I’ve spoken with three who said speak to Ingram, I’ve then spoken to Ingram who said they get the trade ins then three process the cash back. Three keep denying this. I’ve been into store and they have been helpful especially with their lack of access to things, they contacted who they said is the head of trade ins, who confirmed it’s THREE who process everything now in regards to payments. I’ve been back and forth with the complaints team who don’t know anything, I’ve sent all the proofs confirming the payment I should have received. They are now asking for the IMEI of the phone I traded in which I can’t provide as I no longer have it!
They are now saying they won’t do anything without the IMEI, so I’ve been fully scammed. Even though I have an email stating they’ve received the phone I traded in.
what can I do?
