Trying To Register Multiple Phones

[Richtrash]

I have been trying to register a number of phones but it appears that the only way to do this is by assigning a different email address for each mobile number.  I can register the first number OK but as soon as I try to register the second one it's rejected because the details are already registered, why are Three using the email address to differentiate between accounts, is the mobile number not a good enough differentiator.

I spent over 2 hours with various customer and tech support personnel only to reach the conclusion that it can't be done.

So if I had 20 phone numbers I would need 20 separate email addresses to be able to register them for the My3 App.

I'm told this is for security, my account for the second phone number is very secure because I haven't got an account and I certainly won't be creating an additional email to fulfil Threes stupid requirements.

Am I the only person with more than one Three Mobile numbers, looking at moving to another provider that doesn't need multiple email addresses to register.

[parker23613]

I risk physical violence if I get caught creating another email address.  I desperately need access to my account.  Live chat and customer support is now closed.  Three have essentially locked me out off my account without informing me of any changes...

[SGL_Simon]

I'm in the same position with 3 as I have multiple accounts. After talking to many different advisors for this I eventually logged a complaint about it. Had a really helpful (in that it was unhelpful) conversation with the customer retention team. Whilst there is absolutely nothing they can do until the entire system upgraded following the merger they have been able to set up a text service to me that gives me my bill amount each month for the accounts.

Can't wait for it all to be fixed. As a work around, if you use Gmail as your primary email account you can set up alias accounts which feed into the main account. There's plenty of articles out there if you search for Gmail Alias. Basically, you can only receive email from it, but for the likes of the way Three has botched the upgrade it works for multiple accounts. For example you can have me+iphone@gmail.com, and then me+tablet@gmail.com and so on for each account but all the mail will only be sent to your primary email account.

Whilst I know it's not an ideal fix, it does kind of let us all access each account once again.

[0rinoco]

My wife and I both had phones on the same account using just one email address. My wife recently passed away and her account has been closed. I now want to add another phone, but seems like I might have a problem. If so, new provider is my next step.

[B_]

Over the years Three has actively encouraged and promoted taken out an extra contract. They have offers running on this all of the time. They also promote home internet. All of which includes in the new contract dig up process needing to provide your matching email. Now there is a service wide need to re-register where the same email address cannot be used more than once. To put it in terms of product planning and user experience design: Very poor to not consider what is a primary use case and user story, starting: Customer has one contract with single device…; Customer has a mobile device contract and due to how Three has promoted additional contracts the customer also has other contracts such as a home router contract and or a mobile hotspot contract and or tablet contract and or additional mobile device contracts…

[UnhappyCustomer]

Exactly the same issue. The simple solution I am adopting is to cancel the second number. It is still in contract, not for long but this is a breach of contract by Three.

[Brotherkennyh]

Has there been any response from Three on this?

Seems ridiculous and frankly amateur. From a technology company in particular its an embarrassment that they can't even figure out the account login. Not to mention this was part of a system 'upgrade'.

The website suggests is possible to have multiple accounts on one email and you just need to contact support, but all their advisers think it isn't possible.

Sounds like internal teams at Three need to talk to each other.

[Badger]

I totally agree , been on chat for over hour trying to get it resolved, no luck whatsoever .

I have one account with multiple numbers. And had no problem for years. Accessing them. I entered the phone number, entered the password. Bang, I was into the account that I needed to be in to check spending caps, etc .

Now they’re trying to tell me that I need to have new e-mail addresses to each number. Which is totally pathetic. Each time you renew your contract, they pushed time and time again to add other extra number. To your account. Which I have previously done.

Surely like a business account that may have hundreds of numbers on one account. They’re only need one administrator to access all the numbers on that one business account.

So why can’t they do it for customer accounts, like what others have said, if this doesn’t get sorted. Well, its bye bye Three. I’ll be going with another provider., There’s be no more loyalty anymore. Even after 20 plus years with Three.
this mess needs pushing up the ladder. Going right to the top. To let them at the top, know that this isn’t working

[Frustrated]

Utter insanity. Just had same problem trying to register second account. Luckily contract term is up so shall be finding another provider tomorrow 

[dartweld]

Hi Rich. Did you sort it out already or no, please? I’ve the same problem. I no understand why they changed the app when it worked perfectly. Stupid Three 

[xdmx]

What a surprise. Three days later and no bill received by email. Three are becoming a total joke