Trying To Register Multiple Phones

[Richtrash]

I have been trying to register a number of phones but it appears that the only way to do this is by assigning a different email address for each mobile number.  I can register the first number OK but as soon as I try to register the second one it's rejected because the details are already registered, why are Three using the email address to differentiate between accounts, is the mobile number not a good enough differentiator.

I spent over 2 hours with various customer and tech support personnel only to reach the conclusion that it can't be done.

So if I had 20 phone numbers I would need 20 separate email addresses to be able to register them for the My3 App.

I'm told this is for security, my account for the second phone number is very secure because I haven't got an account and I certainly won't be creating an additional email to fulfil Threes stupid requirements.

Am I the only person with more than one Three Mobile numbers, looking at moving to another provider that doesn't need multiple email addresses to register.

[Computerist1969]

I got through to someone after choosing the "I'm leaving Three" option (because there wasn't an option for my issue). The advisor then took 12 attempts get correctly get my second phone number. Then just kept saying hello. I will leave Three this evening and move to GiffGaff. I used to me able to manage both accounts from my phone. They've now made it unusable.

[KateS]

Hey @Computerist1969,

I'm sorry to hear you've been let down by our Customer Service team on this occasion. We can link your accounts under one email to allow you to manage both accounts under one login online.

If you've not already left Three and would like this actioned, please do let me know and I'll provide further support.

Thanks,
Kate

[chard]

I'm just trying to register additional phone numbers to the same email since I used to have three phones on the old type account that used phone numbers. I'm stumped because of this. How do I get access to the other two original phone numbers accounts? This is crazy!!!!!!!!!

[PeteG]

Hello, Chard.

To manage multiple numbers under 1 My3 account, you will need to have your phone numbers merged into the same account. You can get that done by popping through to the Support Team and requesting for them to merge the numbers. 

Pete. 

[MartineB]

Glad to know I’m not the only one that’s baffled with this. But the same email address is fine to sign up for a new contract! Why don’t they tell you this before you get another number with them! I never would’ve signed up for another contract if I knew I needed to create a whole new email address 

[Debs2311]

Just having the same problem at the moment.. Yes OK to set up a new contract with your existing email but they want a different email address for the app and account! Absolutely shocking service. Why can't they just link the accounts? It's crazy. Should be number lead not email lead! 

[Georgecrozer]

Your Certainly not the only customer who can’t access an account for multiple phones despite the website saying clearly on the website “got more the one phone and want to add it to an account” call us!! I’ve called and tried all options to speak to someone with no success. I did eventually manage to get through to complaints on live chat who have now said they have new information and to visit my account online to see the update. I can’t of course get into my account because the original Ist phone account is no longer registered to the account. The latest phone my grandson used is registered as the primary phone leaving me ( who pays the bills) locked out of any account !! It is so frustrating!! 

[Debs2311]

Same, call them, can't get through to anyone! been cut off chat twice already as hadn't replied in 30 seconds! All I want is access to my new account and because my email is linked to my old account they also keep sending codes to my old phone which I haven't been using for 3 weeks!

[PeteG]

Hello. 

As long as the accounts in question have the same account holder, you can request to have the phone numbers on those accounts merged into one single account. Once that's done, they can be managed with a single My3 log in.

Pete.