1. Since the system upgrade I have only been able to log in once to my main (phone) account via mythree using a web browser. Every other time it just redirects me to https://www.three.co.uk/error-page/401/globalErrorCode. Yes I have done all the obvious things eg using different browser, clearing caches and so on.
2. Also since the system upgrade, I am unable to access my mobile broadband account. Same error but with one difference, before the error page pops up, it kindly asks me to register. I click that button and hey presto: https://www.three.co.uk/error-page/401/globalErrorCode
3. I spent over an hour online to the complaints team on web chat. It turns out (he said) that I cannot use same email address for mobile broadband and phone. Apparently this is due to a security issue on three's part. It's definitely an insane requirement and one that is not OK - there is nothing in my contract with three that can require me to take out and pay for a new email account just to access and manage my existing three account (and if there was, I would not have signed it).
4. The operator agree to cancel the remaining term of the broadband account, and do so waiving cancellation / early termination charges (there is only six months to run of a 24 month contract, so this is not a huge loss on three's part). All good I think. But then the web chat crashes and closes itself (browser error in the console is "invalid JSON". So I lose the connection to him before we're done.
5. I get an email quoting cancellation/PAC terms and including an early termination fee ie not as agreed.
6. I try to reconnect. All operators busy so no can do.
7. I fill out the complaint form giving the above details. I ask to be contacted in the afternoon. I receive an email saying the complaint has been logged and will be dealt with.
8. Five minutes later I get another email saying that the complaints team has been trying to get in contact with me, and cannot reach me (they didn't ring my phone, so I am not sure what's going on there). Implication of the email is that as a result the complaint has been closed.
What??
