APN issue drops constantly 5G hub

[SimonG]

Hi,

I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.

[Soooo]

This also causes issues with non browser apps. I had to manually change my APN (which is a disgrace for ordinary customers). My old 3G router which I had since March 2020 was far more reliable. 

[SimonG]

Hi Pete,

Any update? Is any technician looking at that or I will need to continue to call the customer service? Resetting the modem doesn't work nd is the only thing they suggest.

[456]

I also want to know what is going on here.

[SimonG]

I think they over sold the service: they allowed a lot of people to subscribe and then the line drops and the rates are not as expected even with excellent signal like in my case because simply the infrastructure is not there yet. They would have avoided all these issues and negative comments if the management would have allowed a limited number of ppl to subscribe to the service according to the capability of the area.

[lamian333]

will this be resolved anytime soon