- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 01-25-2024 11:38 AM
Hi,
I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.
Solved! Go to Solution.
on 02-03-2024 07:01 PM
Thanks for confirming. I'll feed this back internally in case something's been missed that could be causing that.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 02-21-2024 09:49 PM
This also causes issues with non browser apps. I had to manually change my APN (which is a disgrace for ordinary customers). My old 3G router which I had since March 2020 was far more reliable.
on 02-09-2024 01:38 PM
Hi Pete,
Any update? Is any technician looking at that or I will need to continue to call the customer service? Resetting the modem doesn't work nd is the only thing they suggest.
on 02-09-2024 03:55 PM
I also want to know what is going on here.
on 02-10-2024 06:22 PM
I think they over sold the service: they allowed a lot of people to subscribe and then the line drops and the rates are not as expected even with excellent signal like in my case because simply the infrastructure is not there yet. They would have avoided all these issues and negative comments if the management would have allowed a limited number of ppl to subscribe to the service according to the capability of the area.
3 weeks ago
will this be resolved anytime soon