Broadband – Get support for broadband related queries

Where to return the 5G Router

I have been waiting for Three to send a jiffy bag to return the router, it has been a week now and has still not arrived, I have received mail that was posted yesterday, so no delays, Have asked Three to email a label, but they cannot do that!.Any su...

Does the 5g router support 4g+ ?

Hi,I live of the border of a 5g area, I'd like to know if the 5g home broadband router also supports 4g+ in case I'm unable to get 5g.If not then maybe I'm better off ordering the 4g+ router instead. Anyone able to confirm one way or the other ?

Gone from 400Mb/s to less than 1 with no resolution by three

We’ve had 5g broadband for 6months with no problems and very fast speeds. A few weeks ago it stopped working properly and we are now getting 4G at less than 1mb per second. We’re connecting to a different mast and the other (usual one we connect to) ...

Best solution ZTE 5G ROUTER SETTINGS

Since receiving my ZTE 5G router I have experienced many problems. The main issue being my Lounge TV wouldn’t run the Netflix app. I rang Three, then Netflix, and finally contacted Samsung, the TV is under warranty. None of the services could offer a...

Best solution 5g latency

I have a problem with latency in the evenings on 5g Home broadband, the ping is around 140ms and pages can hang when web browsing. While streaming sports the picture starts off very pixelated but becomes steady after a while, however, it does drop of...

5G Home Broadband issues

Had 5G Home Broadband for a few months now, has been pretty solid with only the occasional hiccup (the last time was a few weeks ago and the issue checker said a mast was having work on it - my signal actually improved when the work was finished).Unf...

5G Home Broadband Woes

Masts turned off for DAYS with no warning.Lengthy "We're fixing an issue in your area", with no updates or ETA for days.OR - the "Network Status" won't work - it has an issue. Might work after the 100th "click".Limited (100) connections available ONL...

Disappearing Posts

All,I have written an account of my negative experiences with Three 5G Home Broadband over the last 9 months, in the hope that the enlightenment might assist other customers in deciding whether they need to cancel in the "cooling off" period (if they...

Three rolling out 5G Hubs with old firmware

Who's received their new zyxel NR5103e Hub and unable to get 5G.Thats because the firmware version is v1.00(ACBJ.000b8.and won't connect to 5G network.The Hubs need to be updated to firmware v1.00(ACBJ.000b10 to work. so, you may be asking how do i k...

Running network attached storage through a ZTE M801 5G hub

I have a Synology network drive attached to my network switch which derives broadband from a ZTE MC801A 5G hub. The drive is perfectly accessible to my local network but cannot be accessed externally from the WAN. Normally this would be a simple matt...