Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[applepieman]

I have sent details.

However, this is all very confusing. How can you pass an issue to the technical support team and they just ignore it? That being the case where else can you now go? It seems we have reached the point where we as customers must now start emailing CEOs/OFCOM etc explaining that our concerns/issue has been ignored for 5 months with no resolution anywhere in sight. 

[seangb1989]

I think they are just waiting for the vodafone merger, lol.

[EDIflyer]

Really happening a lot this weekend on Github - tested again without VPN active and totally unusable. Once I put VPN on it went back to working fine but obviously lose speed from doing so.  @JonathanB given this is so clearly reproducible by so many customers surely it has been escalated higher up in the technical department and some progress has been made???

[applepieman]

This happens on windows and android fire me.

[seangb1989]

Are there any Windows machines affected by this? According to the tracker this seems to be a Linux/Unix (Macos) Issue.

[EDIflyer]

Added a few to tracker now.

[EDIflyer]

Definitely happens on Windows & Linux for me.

[hughesceri]

At this point I was going to suggest that our best course of action would be to start leaving public reviews on trustpilot with the aim of naming and shaming Three into action... When I checked, it turns out that Three Broadband only has a score of 1.5 and Three UK as a company has just 1.3.

Since it's not possible to rate a company / product 0 on trustpilot, the scores are more like 0.5 and 0.3 out of 4 respectively so I don't think we'll make much of a dent in the shame factor.

[hughesceri]

What did you learn from the service desk @JonathanB . It's been 2 weeks since you told us you'd give us an update. Since this appears to be our only route for support, I don't think that's an acceptable time to leave us waiting.

I also note that you've dodged all questions about whether we'll be able to get out of our contracts early. Please let us know our options.

[unhappy]

Also been suffering from this since becoming a 3 customer last month.

The fact that this isn't fixed and is seemingly being swept under the rug is disgraceful.