Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[yacoboy]

I'm a business customer too. I switched back to the NR503E to test again, but it was worse than ever. Now switched back to the MU5001 and it's working fine again. I guess I'll just have to consider the Zyxel useless for the time being and keep an eye on this thread in the hopes that it gets fixed one day. 

[applepieman]

I hope this isn't true, that domestic customers are treated as second class. Although the lack of response on this thread does seem to indicate just that approach.

[unhappy]

Also been suffering from this since becoming a 3 customer last month.

The fact that this isn't fixed and is seemingly being swept under the rug is disgraceful.

[hughesceri]

What did you learn from the service desk @JonathanB . It's been 2 weeks since you told us you'd give us an update. Since this appears to be our only route for support, I don't think that's an acceptable time to leave us waiting.

I also note that you've dodged all questions about whether we'll be able to get out of our contracts early. Please let us know our options.

[hughesceri]

At this point I was going to suggest that our best course of action would be to start leaving public reviews on trustpilot with the aim of naming and shaming Three into action... When I checked, it turns out that Three Broadband only has a score of 1.5 and Three UK as a company has just 1.3.

Since it's not possible to rate a company / product 0 on trustpilot, the scores are more like 0.5 and 0.3 out of 4 respectively so I don't think we'll make much of a dent in the shame factor.

[seangb1989]

Are there any Windows machines affected by this? According to the tracker this seems to be a Linux/Unix (Macos) Issue.

[EDIflyer]

Definitely happens on Windows & Linux for me.

[EDIflyer]

Added a few to tracker now.

[applepieman]

This happens on windows and android fire me.

[EDIflyer]

Really happening a lot this weekend on Github - tested again without VPN active and totally unusable. Once I put VPN on it went back to working fine but obviously lose speed from doing so.  @JonathanB given this is so clearly reproducible by so many customers surely it has been escalated higher up in the technical department and some progress has been made???