Broadband – Get support for broadband related queries

How do they define the coverage map?

When I got my Three 5G router a few weeks ago, I was getting a 'Good' signal, the coverage map showed me just inside the Red '5G inside and outdoor zone', then they did a rework on the mast for a couple of weeks. After that my signal strength fell to...

Sudden drop in 5G signal and performance

Hi all,Looking for some advice. I have a ZTE home router and a few 5G enabled mobiles. Recently, the performance on all of them has fallen. Typically I used to get over 300/25 via my home router and similar, if not faster on my mobile, but now this p...

Best solution New 5G hub - confused!

We decided a few weeks ago that we were done with Sky TV so wanted to cancel but the retention offer we got was still to charge £70+ a month for their broadband & phone (landline & mobile) which was frankly ridiculous. After some research we came acr...

Three failure to remove content filter

Like several other people here I've found it impossible to have Three remove the adult content filter for my 5G hub.Three separate occasions on web chat I've been assured the filter has been removed but it has not. Are the agents just saying they hav...

Unbranded router and 3 sim

Wondering if a zyxel nr5103e unbranded bought from a zyxel outlet would still get unwanted firmware forced in when using a three sim .I have just returned a zte mc801a because the firmware B12 & B15 forced through made it continuously drop the Inter...

Best solution Any recommended ethernet switch devices?

I'm in the process of switching from an ever more expensive Virgin to Three 5G Broadband, but I need to be able to plug more devices into the router by ethernet that it allows. Great, I thought, I'll get a small powered switch (a tp-link LS1005G) so...

Help! need a replacement Zyxel NR5103E 5G Hub but cant get one?!

Super frustrated, just been on a webchat over 2 hours then a call for them to repeat the same thing!They want me to cancel my contract instead of trying a replacement router i cant get any 5G signal from then router only 4G, my phone however achieve...

5G streaming issues ZTE MC801A Hub

I have recently purchased Three Business 5G and have been provided with a ZTE MC801A 5G hub. The issue I have is that although my devices (Panasonic Smart TV, Apple TV & Amazon Fire Stick) will connect to the router, none on them will allow me to wa...

Working from home

Good Morning I have had my contract since Feb 2022 and for the first 11 months the product was excellent.Since Christmas I am having constant issues everytime I work from home using the mobile broadband as when I use the VPN to get on my work network...

Best solution 3 won't help me return my router

I signed up for the 4G home broadband on March 1st, the HUB & sim were delivered the next day & I immediately decided to cancel. It just wasn't right for me & not really fast enough for a 24 month contract. So I went on the live chat & rang & I kept ...