For the past month or so, our modem has become problematic...we've only been with Three for around 3 months, if that.
After yet another reset this morning, we have now completely lost the 5G channel which some of our devices, such as home security need as will not connect to the other channel.
Also, I have been locked out of the modem settings so cannot try to make any adjustments there to revive it.
My speeds are currently so slow I can't even speed check them so have had to start eating up all of my phone data instead.
I have tried the help pages but just get sent in a loop.
Is it worth me trying to get support from Three while I'm at work? I am currently doing very long hours, 7 days a week, so can only contact them while away from my home & modem, I suspect they're going to want me to do physical checks which I'd be unable to complete during their office hours.
Or should I cut my losses and look for a way out of the contract, considering they're not fulfilling their side of it by providing a usable internet service?
